CQC report explained · a residential care home
What the CQC found at Welland House - Occupation Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed and up-to-date risk assessments, enough staff, safe recruitment and accurate medicines records. The home was clean and incidents were recorded and reported accurately.
- Effective?
- Good
- People's needs were assessed before they moved in. Staff had relevant training, including training for complex needs, and people received suitable food, fluids and healthcare support.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. Families were welcomed and involved in care decisions where appropriate.
- Responsive?
- Good
- Care plans recorded people's preferences and ways of communicating. People were supported with interests, activities and accessible information.
- Well-led?
- Requires improvement
- The home had audits, staff support and a person-centred culture. However, some safeguarding alerts were not sent to the CQC as required.
What inspectors found, November 2018
Welland House - Occupation Road was rated Good overall; inspectors found kind, safe care but weaknesses in management notifications.
Inspectors made an unannounced, comprehensive visit on 24 October 2018. They observed care, spoke with managers and staff, contacted two relatives, and checked care records, medicines, staff files, training and quality checks. Nine people were using the home on the day.
The home was rated Good for safe, effective, caring and responsive care. Inspectors found detailed risk assessments, enough staff, accurate medicines records, suitable training, kind support and personalised activities.
The home was rated Requires Improvement for well-led. Three safeguarding alerts about medication errors had been sent to the local authority but not to the CQC as required. The overall rating stayed Good, as it had been at the previous inspection in June 2016.
Enough staff
Inspectors found staffing levels matched people's assessed needs. Staff were available to provide care without rushing and supported meaningful activities.
“Staffing numbers were sufficient to meet people's needs.” from the report
Kind and respectful care
Staff were observed interacting warmly with people. Families said their relatives were treated with dignity and compassion.
“During our inspection we saw that staff were interacting with people in a warm and friendly manner.” from the report
Personalised support
Care plans included people's preferences, interests and ways of communicating, including body language and facial expressions.
“People received personalised care that was responsive to their needs.” from the report
Staff training
Staff received induction, supervision and training for people's specific needs, including PEG care.
“Additional training had been arranged about people's specific needs, for example, percutaneous endoscopic gastrostomy (PEG) training.” from the report
Safeguarding notifications
needs fixingThree safeguarding alerts about medication errors were raised with the local authority but were not sent to the CQC. Managers told inspectors they would send all such alerts to the CQC in future.
“We found three safeguarding alerts had been raised by the service to the local authority, after medication errors had been discovered, but they had not been sent in to the CQC to notify us.” from the report
- 01What changes have been made to ensure every safeguarding alert and medication incident is notified to the CQC when required?
- 02How are medication errors reviewed, and how do you check that lessons from them have been acted on?
- 03How will you monitor the area rated Requires Improvement for well-led?
- 04How are families involved in reviewing care plans and decisions about their relative's support?
- 05How do you make sure staffing levels remain suitable when people's needs change?
This was an unannounced comprehensive inspection covering all five key questions, and the overall rating remained Good from the June 2016 inspection. This explanation was written from the published report of 24 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Welland House - Occupation Road
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read what inspectors found at Welland House - Occupation Road →
- July 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.