CQC report explained · a residential care home
What the CQC found at Welbeck House
Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.
What inspectors found, September 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection was unannounced and took place on 12 September 2019. One inspector spoke with people, staff and managers, observed care, and checked care, medicines and management records.
The home supported four adults with learning disabilities. Inspectors found people were safe, treated with respect, involved in decisions and supported to be more independent. Staff knew people's needs and worked with health professionals.
People were supported to take part in activities and go out into the community. The home had systems for managing medicines, risks, complaints and learning from incidents.
The overall rating was Good. Safe, Effective, Caring, Responsive and Well-led were all rated Good. The previous inspection rating was also Good, published on 7 February 2017.
Safety and staffing
Inspectors found that people were protected from abuse, risks were managed and there were enough staff to support people safely.
“People were safe and protected from abuse by staff that understood how to protect people and report their concerns.” from the report
Choice and independence
People were supported to make decisions, take part in daily tasks and become more independent. The home used the least restrictive approach.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests;” from the report
Community activities
People had opportunities to go out, follow their interests and take part in activities in the local community.
“People were supported in a person-centred way and were provided with a variety of opportunities to go out and take part in activities at local community sites.” from the report
Learning and improvement
The home checked its quality, reviewed incidents and sought advice from other professionals to improve care.
“The quality of the service was checked on a regular basis and the provider sought ways to learn and make changes and improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's particular risks, including any risk of falls or health conditions?
- 02How would you support my relative to make choices, develop skills and become more independent?
- 03How would you communicate with my relative if they use actions, body language or facial expressions rather than speech?
- 04How are relatives involved in care plan reviews and decisions about support?
- 05How do you check medicines are given safely and learn from accidents or incidents?
This was an unannounced planned inspection that looked at the premises, care and overall quality of the home, including all five CQC key questions. This explanation was written from the published report of 27 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2017
Rated Good; inspectors found safe, kind and personalised care, with one medicines storage record missing.
This was an unannounced inspection in December 2016. The inspector spoke with three people living at the home, two relatives, the manager and two staff members. They also checked care records, staff files, medicines records and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, suitable training, good support with medicines, healthcare and meals, and care that respected people's choices, privacy and independence.
The home had systems for handling concerns and checking the quality of care. One minor medicines issue was found: the storage temperature was not being recorded. The manager said they would seek advice from the pharmacist.
Safe staffing
Inspectors found staffing levels were flexible and could increase when people wanted to go out. Staff and relatives said there were enough staff to meet people's needs.
“This meant the provider had a flexible system in place which meant there were sufficient staff at all times to meet people's needs and keep them safe.” from the report
Kind and respectful care
Staff listened to people, offered choices and treated them with respect. Inspectors saw positive interactions and found that privacy and dignity were promoted.
“We saw positive interactions between people who used the service and staff.” from the report
Personalised support
People helped shape their care plans and were supported according to their preferences. They could choose things such as when to get up, when to go to bed and where to eat.
“People had signed their plans to show their involvement in their development.” from the report
Activities and independence
People were supported to follow their interests, go out and take part in activities. Staff encouraged people to do things for themselves where possible.
“People were supported to follow their interests and hobbies.” from the report
Leadership and checks
The manager was present regularly, staff felt supported and the home used audits to check medicines, the environment, accidents and incidents.
“An effective governance system was in place which ensured people got the care they wanted and it was delivered in a safe way.” from the report
Medicine storage temperature
minorMedicines were stored safely, but the temperature of the storage area was not recorded. The manager said they would ask the pharmacist for advice.
“We saw medicines were stored safely, however the temperature of where the medicines were stored was not recorded.” from the report
Infection control actions
needs fixingAn external infection control audit had identified actions for improvement. The provider was still working on these when inspectors visited.
“We saw that actions to improve had been identified and the provider was in the process of actioning these.” from the report
- 01How do you now record and check the temperature where medicines are stored?
- 02What actions from the external infection control audit remained outstanding, and have they all been completed?
- 03How do you adjust staffing when someone wants to go out or needs extra support?
- 04How are people and their families involved in reviewing care plans when needs or preferences change?
- 05What support is provided for people who need help making important decisions or have a Deprivation of Liberty Safeguards application?
This was an unannounced inspection covering the overall service and all five rating areas; inspectors spoke with three people and two relatives and reviewed two care records, three staff files, medicines records and quality monitoring systems. This explanation was written from the published report of 8 February 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Welbeck House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 17 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wolverhampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 89 can care for a couple. 9 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.