CQC report explained · a residential care home
What the CQC found at Webb House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2017
Rated Good overall; Webb House provided safe, kind and personalised care, but its management records still needed improvement.
This was an unannounced inspection on 15 and 17 February 2017. Inspectors spoke with people living at the home, a relative, staff and a healthcare professional. They also checked care plans, risk assessments, medicines, staff records, complaints, incidents and quality checks.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough trained staff, safe medicines systems, suitable risk assessments and good access to healthcare. People were treated with kindness, supported to make choices and helped to maintain their independence, interests and goals.
The home was rated Requires Improvement for Well-led. The provider had fixed legal problems found at the previous inspection, but improvements were not fully established. Some daily records did not give enough detail about the support provided, creating a minor risk of inconsistent care.
Personalised care
Staff understood people as individuals and provided care that reflected their needs, preferences and choices.
“People received person-centred care from staff who had a good understanding of them as individuals and of their needs.” from the report
Choice and independence
People were supported to set goals, keep up hobbies and friendships, and take part in decisions about the home.
“People were supported to set and achieve their own goals and maintain their own hobbies and interests.” from the report
People's involvement
People were regularly asked for their views through meetings, reviews and surveys. Their feedback was used to make changes.
“People's views were constantly sought and listened to through surveys, monthly keyworker reviews, resident meetings, menu planning meetings and on a day to day basis.” from the report
Incomplete daily records
needs fixingSome daily records used tick boxes that had not always been completed. Other records did not explain what staff had done when people declined care or took risks, so there was a minor risk of inconsistent support.
“Some aspects of people's records needed more detail to demonstrate the full range of support they were given.” from the report
- 01How do you now check that daily records fully describe the support each person receives?
- 02What action is taken when a person declines personal care or chooses to take a recorded risk?
- 03How are improvements to record-keeping monitored so they stay consistent across all staff and shifts?
- 04How will you involve my relative in setting goals and reviewing their support plan?
- 05How will you support my relative to maintain their independence, hobbies and healthcare appointments?
This was an unannounced inspection that checked the overall quality of the home and all five rating areas, including whether previous legal requirements had been met. This explanation was written from the published report of 22 March 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Webb House
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2017Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2016Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Report published without a new overall rating.
- October 2012
Registered with the Care Quality Commission on 26 October 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.