CQC report explained · a residential care home
What the CQC found at Waterside Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, medicines, recruitment and infection prevention were managed safely. Staff knew how to recognise and report abuse, and there were enough staff to meet people's needs.
- Effective?
- Good
- Care plans reflected people's needs and preferences. Staff had relevant training, people were supported with food and drink, and healthcare referrals were made when needed.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors saw respectful interactions and found that people's privacy, dignity, independence and choices were supported.
- Responsive?
- Good
- Care was personalised and communication needs were recorded. People could choose from a wide range of activities, and the home had systems for complaints and feedback.
- Well-led?
- Good
- Inspectors found clear management arrangements, positive staff teamwork and quality checks covering areas such as medicines, accidents and health and safety. People, relatives and staff had opportunities to give feedback.
What inspectors found, June 2022
Waterside Court Care Home was rated Good; inspectors found caring, personalised support, with staffing sometimes tight.
This was the home’s first inspection since it registered. It was an unannounced visit on 19 May 2022. Two inspectors and an Expert by Experience spoke with people, relatives, visitors, managers and staff, and checked care records, medicines, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, received medicines as prescribed, and had enough staff to meet their needs. Infection prevention arrangements were also judged suitable, and there were no infection outbreaks at the time.
People received personalised care and were involved in decisions. Inspectors found staff were kind and respectful, food and drink choices were good, and people had many activities and opportunities to maintain relationships. The home had systems for handling complaints and monitoring quality, although no complaints had been made since registration.
Activities and relationships
People had many opportunities to take part in activities and maintain contact with family, friends and the local community. This was intended to support their wellbeing and reduce social isolation.
“People had excellent opportunities and access to a variety of activities to prevent social isolation.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw polite, respectful interactions and found that privacy, dignity and independence were promoted.
“We observed staff talking to people in a polite and respectful manner.” from the report
Personalised support
Care plans recorded people's needs, preferences and communication methods. Staff knew people well and offered choices about their care and daily activities.
“Staff provided people with personalised care, in line with their communication plans, risk assessments and preferences.” from the report
Food and drink
People could have drinks and snacks when they wanted them. Inspectors found a range of food choices and support to maintain nutrition and hydration.
“People had a pleasant well-presented dining experience which offered a variety of appetising food choices available at times that suited people's preferences.” from the report
Management and oversight
The home had a clear management structure and checks on areas including medicines, accidents and health and safety. Staff said they felt supported and able to raise concerns.
“There were a range of checks to monitor the quality and safety of the service and to help drive improvements.” from the report
Staffing could sometimes be tight
minorThe inspection found enough staff to meet people's needs, but one staff member said staffing was sometimes tight. Ask how the home covers busy periods and absences.
“We can be tight for staff sometimes but the management steps in and help us out.” from the report
- 01How do you make sure there are enough staff on busy days and when staff are absent?
- 02How will you find out and record my relative's communication needs, preferences and daily choices?
- 03Which activities would suit my relative, and how can you support them to maintain family and community relationships?
- 04How will you keep me involved in care decisions and contact me if there is a problem?
- 05How do you monitor medicines, accidents and other areas of quality, and how will you tell families about improvements?
This was an unannounced first inspection covering all five CQC key questions, including infection prevention and control; the home had 23 people living there at the time, with only the ground and first floors in use. This explanation was written from the published report of 24 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Waterside Court Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021
Registered with the Care Quality Commission on 19 March 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.