CQC report explained · a residential care home
What the CQC found at Waterside Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found care risk assessments, environmental checks, infection control measures and medicines systems were helping to protect people from harm. Staffing and recruitment checks were also considered adequate.
- Effective?
- Good
- This question was not rated in this inspection.
- Caring?
- Good
- This question was not rated in this inspection, although people told inspectors they were happy and felt consulted about their care.
- Responsive?
- Good
- This question was not rated in this inspection.
- Well-led?
- Good
- Inspectors found good oversight of quality and safety. People and staff were consulted, and managers showed a wish to keep improving the home.
What inspectors found, December 2023
Waterside Care Home is rated Good; inspectors found people were safe, supported by staff and living in a well-managed home.
Inspectors visited without warning on 25 October 2023. They spoke with people, a relative, staff and the manager. They also checked the building, care and medicines records, staffing and recruitment files, and the systems used to monitor quality.
The home was rated Good overall. Safe was rated Good, improving from Requires Improvement at the last inspection. Inspectors found risk assessments, medicines checks, infection control and staffing arrangements were helping to keep people safe.
Well-led was rated Good, the same as at the last inspection. Inspectors found that managers checked the quality of care, listened to people and staff, and continued to make improvements.
Risk management
Care records contained risk assessments and staff monitored the environment to reduce risks. Inspectors also found evidence of learning to help prevent wounds.
“People's care records included risk assessments guiding staff to reduce the risk of inappropriate care.” from the report
Medicines safety
Senior staff were trained to give medicines safely, and their skills were checked. Records included information about doses, timing, purpose and possible side effects.
“The registered manager underpinned this with competency checks of their skills.” from the report
Staff availability
People and relatives said there were enough staff. Inspectors saw staff working in a calm and unhurried way.
“There always seems to be staff around, which makes me feel [my relative] is safe and well looked after.” from the report
Management oversight
Managers used audits and other checks to monitor quality and safety. People were consulted about their care and the home environment.
“The management team had good oversight of quality assurance to ensure everyone lived and worked in a safe environment.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you review my relative's risk assessments as their needs change?
- 02How do you check that staff remain competent to give medicines safely?
- 03How do you make sure there are enough staff for my relative's individual needs at all times?
- 04What issues do your quality checks currently identify, and how quickly are they dealt with?
- 05How will my relative be involved in decisions about their care and the home environment?
This inspection rated Safe and Well-led only; the other three key questions were not rated in this report. This explanation was written from the published report of 21 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and clean premises.
This was an announced, targeted inspection on 03 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
The home had arrangements for safe admissions, visiting and contact with relatives. Staff used protective equipment safely, people and staff were tested regularly, and the home had enough protective equipment.
Inspectors found the home clean and hygienic. The service was marked “Inspected but not rated”, so this report does not give an overall quality rating or ratings for most of the five areas.
Infection control
Inspectors were assured that the home had measures to prevent and manage infections, including safe admissions, testing and outbreak planning.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Protective equipment
Staff were observed using protective equipment safely, and the home had sufficient stocks.
“During our visit we observed the staff using Personal Protective Equipment, (PPE) safely.” from the report
Clean premises
The home was clean, with cleaning schedules, designated domestic staff and checks on the environment.
“The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home in individual rooms.” from the report
Contact with relatives
The home used phones and computers to help people stay in touch with relatives and was facilitating visiting in line with government guidance.
“Social media systems such as mobile phones and computer systems were used to facilitate contact between people and their relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to COVID-19, and what effect do they have on people's care?
- 02What visiting arrangements are currently in place, including arrangements for relatives who cannot visit in person?
- 03How often are people living in the home and staff tested for COVID-19 now?
- 04Are the additional protective equipment stations in communal areas now fully fitted and in use?
- 05How do you make sure the home remains clean and that any identified shortfalls are acted on?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not assess the other quality areas. This explanation was written from the published report of 16 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Waterside Care Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- October 2017Goodup from Requires improvementSafe: Requires improvementWell-led: Good
- April 2017Requires improvementdown from GoodSafe: InadequateWell-led: Requires improvement
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2012
Registered with the Care Quality Commission on 16 February 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.