CQC report explained · a residential care home
What the CQC found at Waters Edge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2022
Waters Edge Care Home rated Good; inspectors found safe, effective and well-managed care, with improvements since the last inspection.
This was an unannounced focused inspection on 6 December 2022. Inspectors spoke with 13 people and 5 relatives, reviewed seven care records and several medicines records, and checked staff recruitment, training and management oversight.
The home was rated Good for Safe, Effective and Well-led. Inspectors found enough staff, safe medicines practice, suitable infection control, clear risk assessments, personalised care planning and access to health professionals.
The inspection was checking whether improvements had been made after the previous Requires Improvement rating. Inspectors found improvements in staffing, capacity assessments, best-interest decisions and quality monitoring.
This visit did not assess Caring or Responsive. The overall Good rating used the ratings from the previous inspection for any key questions not inspected.
Staffing and response
Inspectors found enough staff to meet people's needs promptly. Staffing had been adjusted when people's needs increased, including for end-of-life care.
“There was enough staff to ensure people's needs were met in a timely way.” from the report
Risk management
Care plans and risk assessments gave staff clear guidance about people's known risks, including falls and distress.
“People had comprehensive risk assessments in place which explored their known risks and gave staff clear guidance to reduce these risks.” from the report
Food and healthcare
People received food suited to their needs and preferences, and were referred to health professionals when required.
“People were supported to eat in line with their needs and preferences.” from the report
Management oversight
Audits covered care and medicines records and were used to identify and address improvements. People, relatives and staff were encouraged to give feedback.
“There were comprehensive audits in place across the home to identify where improvements were required and ensure action was taken to make these improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01What progress has been made with the planned face-to-face training updates for staff?
- 02How do you check that staffing levels remain sufficient when people's needs increase, including at the end of life?
- 03How are missed medicines reviewed, recorded and followed up?
- 04What were the previous ratings for Caring and Responsive, and what improvements have been made in those areas since the last comprehensive inspection?
- 05How are relatives involved in care planning and regular reviews?
This was a focused inspection of Safe, Effective and Well-led only; the ratings for Caring and Responsive were carried over from the previous inspection when calculating the overall rating. This explanation was written from the published report of 24 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection prevention and control during the coronavirus outbreak.
Inspectors made an unannounced, targeted visit on 17 November 2020. They checked infection prevention and control arrangements because the home had been affected by coronavirus outbreaks.
They were assured that the home was managing visitors, social distancing, shielding, admissions, testing, protective equipment, hygiene and outbreaks safely. The home also had an up-to-date infection prevention and control policy.
The report gives no overall quality rating. The Safe question was inspected but not rated, and the other four questions were not assessed in this visit.
Visitor safety
Visitors had to wear fluid-resistant masks, complete a health questionnaire and have their temperature checked before entering.
“Visitors to the home were required to wear a fluid resistant mask and complete a Covid-19 health questionnaire prior to entry.” from the report
Safer family visits
When restrictions allowed, residents and relatives could meet in a visiting room with a glass partition and separate entrances.
“People could see their relatives, when restrictions allowed, in a visiting room with a glass partition which ensured social distancing.” from the report
Protective equipment
Staff used protective equipment in line with current guidance, with facilities available for changing it.
“PPE was worn by staff in line with current guidance.” from the report
Support for staff
Managers and the human resources team supported staff wellbeing, and risk assessments were completed for staff at higher risk.
“Staff were well supported by the management and the Human Resources department provided welfare calls to promote their wellbeing.” from the report
Infection control systems
Inspectors were assured that the home had arrangements for testing, hygiene, admissions and managing infection outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently screened and supported to visit safely?
- 03How are residents admitted safely and tested for infections?
- 04How does the home support residents' emotional wellbeing when infection restrictions affect contact with relatives?
- 05What is the home's current overall CQC rating, and have there been any inspections since this visit?
This was an unannounced targeted inspection of infection prevention and control during a coronavirus outbreak response; it did not rate the other four questions or give an overall rating. This explanation was written from the published report of 5 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Waters Edge Care Home
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: Inspected but not rated
- May 2019Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- June 2018Goodup from Requires improvementSafe: GoodEffective: Requires improvementWell-led: Good
- May 2017Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2016Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 19 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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