CQC report explained · a residential care home
What the CQC found at Wasdale Court
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2022
Rated Good; inspectors found safe, effective and well-led care, with no breaches identified.
This was an unannounced focused inspection on 28 October 2022. Inspectors looked at Safe, Effective and Well-led because concerns had been raised about staff training and staff and management conduct. They spoke with two people, five relatives and seven staff, and reviewed care, medicines, staff and management records.
The inspectors found that people were protected from abuse, supported by enough trained staff and given their medicines safely. Care plans reflected people's needs, choices and goals. Staff supported people with eating, healthcare, communication, activities and positive risk-taking.
The home was rated Good overall. Safe, Effective and Well-led were each rated Good, and the previous ratings for the other areas were used because Caring and Responsive were not inspected during this visit. The last overall rating was also Good, published on 16 June 2021.
Staff knew people well
Staff understood people's individual communication needs, wishes and goals. This helped people take part in activities and make choices.
“Staff knew and understood people well and were responsive, supporting their aspirations to live a quality of life of their choosing.” from the report
Personalised care planning
Care and support plans covered people's physical and mental health needs, communication needs and aspirations. People and those important to them were involved in reviewing plans.
“People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations and included physical and mental health needs.” from the report
Safe staffing and medicines
The home had enough staff, including for one-to-one support. Medicines were managed safely and staff had their competence checked.
“Medicines were managed safely. Staff followed effective processes to assess and provide the support people needed to take their medicines safely.” from the report
Positive leadership
Management was visible and approachable. Staff felt respected and supported, and quality checks helped maintain standards.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that staff training remains up to date and that staff can apply what they have learned?
- 02What checks are used to make sure management conduct and staff conduct remain appropriate?
- 03How will you make sure my relative's care plan reflects their communication needs, health needs, choices and goals?
- 04How are people supported to take positive risks while staying safe?
- 05How do you involve relatives in care planning and respond to concerns or feedback?
This was an unannounced focused inspection of Safe, Effective and Well-led; Caring and Responsive were not inspected and their previous ratings were carried forward. This explanation was written from the published report of 16 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2021
Wasdale Court was rated Good in all areas; inspectors found safe, kind and personalised care.
This was the home’s first inspection. It was an unannounced visit on 27 May 2021. One inspector spoke with people living there, relatives and staff, and reviewed care, medicine, recruitment and management records.
The home supported up to nine younger adults with learning disabilities, autism, physical disabilities or mental health needs. Five people were living there at the time. Inspectors found enough suitable staff, safe medicine practice and good infection prevention measures.
Inspectors found that people were involved in their care and future planning. Staff supported people to make choices, build independence, prepare meals, access healthcare, take part in activities and keep in touch with relatives and the community.
The home received a Good rating for Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so there was no earlier rating to compare with.
Choice and independence
The home’s support model focused on people having control over their lives and developing their skills. People were involved in their care and future planning.
“The model of care and support provided to people living at the home maximised their choice, control and independence.” from the report
Kind and respectful care
Inspectors saw kind interactions and found that staff respected people’s dignity, privacy and wishes.
“Staff maintained people's dignity and privacy at all times and supported them to be as independent as possible.” from the report
Personalised support
Care plans included people’s goals, skills, likes and dislikes. Staff used this information to provide care in the person’s preferred way.
“Care plans were personalised and included information about people's goals, skills, likes and dislikes.” from the report
Meaningful lives and activities
People were supported to go out, take part in activities and maintain relationships. The report described full and varied lives.
“People benefited from full and varied lives.” from the report
Positive management
The management team was described as visible, open and approachable. Audits and feedback were used to identify and address issues.
“Systems were in place to measure the quality of the service and support continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative’s goals, skills, likes and dislikes?
- 02What activities and community opportunities would be available for my relative?
- 03How would my relative be supported to choose, prepare and cook their own meals?
- 04How would you involve our family in decisions about care and healthcare?
- 05How do you check that staffing levels, medicines and infection control remain safe?
This was an unannounced first inspection covering all five key questions, including infection prevention and control measures. This explanation was written from the published report of 17 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wasdale Court
2 rated inspections over a year: the service has held its Good rating throughout.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2021GoodSafe: GoodEffective: GoodWell-led: Good
- June 2019
Registered with the Care Quality Commission on 20 June 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.