CQC report explained · a residential care home
What the CQC found at Warrington Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The inspection looked at infection prevention and control. Inspectors were assured that visitors, staff and people using the service were protected through screening, testing, protective equipment, hygiene measures and risk assessments.
- Effective?
- Good
- This area was not covered by the targeted inspection.
- Caring?
- Good
- This area was not covered by the targeted inspection.
- Responsive?
- Good
- This area was not covered by the targeted inspection.
- Well-led?
- Good
- This area was not covered by the targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured the home had safe infection prevention and control arrangements.
Inspectors visited on 3 December 2020. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control, rather than all aspects of care.
Inspectors were assured that visitors were screened, protective equipment was used safely, testing was available and social distancing rules were followed. They found the environment clean and hygienic, with increased cleaning routines.
Relatives spoke positively about communication. The home supported video calls and managed garden visits with booking, masks, hand hygiene and social distancing.
The service was inspected but not rated. This means the report does not give an overall rating or a full rating for all five areas of care.
Visitor safety
Visitors completed health screening, had their temperature checked and were given masks and access to protective equipment and hand hygiene facilities.
“All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit.” from the report
Clean environment
The home had increased its cleaning routines to reduce the risk of infection, and inspectors found the environment clean and hygienic.
“The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic.” from the report
Communication with relatives
Relatives described communication during the pandemic positively. The home arranged regular video calls and managed garden visits.
“The communication is excellent, I cannot speak highly enough of the staff. They go over and above to meet [Names] needs” from the report
Staff protection and testing
Staff were observed wearing the correct protective equipment. People using the service and staff were taking part in regular COVID-19 testing.
“We observed staff to be wearing the correct (PPE) throughout the inspection.” from the report
Individual risk assessments
People had individual assessments reflecting their specific COVID-19 needs, and staff had training for their roles and for managing COVID-19.
“People had individual risk assessments in place that reflected their specific needs in relation to COVID19.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How do you currently screen visitors and manage visiting safely?
- 03How often are people using the service and staff tested for infections?
- 04Are individual infection risk assessments reviewed when people’s needs change?
- 05What training do staff receive for infection prevention and control?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 19 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Warrington Road was rated Good overall; inspectors found kind, personalised care, with some unclean areas needing attention.
This was the first inspection since the home was registered with the CQC in May 2018. One inspector visited on 15 May 2019, met all 12 people, and asked six people about their care.
The inspector spoke with managers and staff, checked care records, medicines records, recruitment and training records, and quality checks. People were protected from abuse, received their medicines safely, and were supported by trained staff.
People told inspectors that staff were kind, respectful and knew them well. Care was personalised, promoted choice and independence, and supported people to take part in activities and community life.
The overall rating and all five question ratings were Good. Some areas were unclean, with dust and spillages, and some décor needed attention. The manager agreed to address these points.
Kind and respectful staff
People said staff treated them well and knew their preferences. Inspectors saw trusting and positive relationships.
“People were treated with kindness and compassion.” from the report
Choice and independence
People were involved in planning their care and were supported to learn skills, make choices and take positive risks.
“Staff consistently supported people to learn new skills and maintain their independence.” from the report
Personalised support
Care plans reflected people's needs, choices, communication needs and goals. Assistive technology helped with communication and independence.
“Care plans reflected people's needs and preferences including those related to protected equality characteristics.” from the report
Good management
Managers were approachable and encouraged people and staff to share their views. Systems were used to check quality and safety.
“Quality assurance systems were in place and used effectively to monitor the quality and safety of the service and make improvements.” from the report
Some areas were unclean
needs fixingInspectors found dust and spillages in parts of the environment. The registered manager said this would be addressed.
“Parts of the environment were unclean with dust and spillages.” from the report
Worn décor
minorHallways and communal rooms showed signs of wear and tear. The home had made arrangements to redecorate these areas.
“The décor in hallways and communal rooms showed signs of wear and tear.” from the report
- 01What has been done since the inspection to remove the dust and spillages found in parts of the home?
- 02Have the hallways and communal rooms been redecorated as planned?
- 03How will my relative be involved in planning and reviewing their care?
- 04How will staff support my relative to build skills, stay independent and take part in community activities?
- 05How are medicines checked, and how do you make sure they are given at the right time?
This was a planned inspection of the whole service, including care, accommodation and nursing or personal care, and all five CQC questions were rated. This explanation was written from the published report of 5 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Warrington Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 30 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Halton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.