CQC report explained · a residential care home
What the CQC found at Warren Farm Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were in place, including PPE, testing, social distancing, ventilation and plans for outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2021
Warren Farm Lodge: targeted inspection found strong infection controls, but the service was inspected and not rated.
Inspectors visited on 9 February 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked only at infection prevention and control in the home.
Inspectors were assured that the home had suitable procedures to prevent infections spreading. They found safe arrangements for visitors, testing, personal protective equipment, social distancing, ventilation and possible new admissions.
The home was inspected but not rated. This means the report does not give an overall rating or ratings for most areas of care.
Visitor safety
Visitors used a separate entrance and a screen was used during visits with relatives to reduce infection risks.
“Visitors accessed the home via a back door to minimise the risk of infection.” from the report
Testing and protective equipment
Testing was available and staff had access to suitable protective equipment. Staff were seen using the required equipment.
“Adequate stocks of Personal Protective Equipment (PPE) were available within the home.” from the report
Staff training
Staff had infection prevention and control training, and management checked that safe practices were followed.
“Staff had received(Infection Prevention and Control) IPC training including hand washing and PPE donning and doffing.” from the report
Admission planning
The manager understood the steps needed to admit someone safely, including testing and self-isolation.
“The registered manager was fully aware of the actions that must be taken if a new person was to be admitted to the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently kept safe from infection, and are screens or separate entrances still used?
- 02How often are staff and residents tested, and what happens if someone tests positive?
- 03How do you check that staff are using PPE and following hand-washing procedures?
- 04What are the current arrangements for admitting a new resident, including testing and self-isolation?
- 05How would the home manage an infection outbreak, and when was this plan last reviewed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full assessment of the other areas of care. This explanation was written from the published report of 5 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Warren Farm Lodge was rated Good overall; inspectors found safe, kind and personalised care, with some concerns about staffing levels and meals.
This was an unannounced planned inspection on 4 June 2019. The inspectors spoke with nine people, three relatives, five care staff and other staff and professionals. They also reviewed care, medicines, recruitment, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were comfortable. Inspectors found that staff knew people's needs, care plans were up to date, medicines were managed safely and people were treated with kindness and dignity.
There had recently been a reduction in staffing because fewer people were using the home. Inspectors found enough staff on the day, but people, relatives and staff said the lower level could sometimes feel rushed. Feedback about food was mixed, and one meal option was prepared to a different standard from the other.
The overall Good rating means inspectors found the home was meeting the relevant standards at the time of this inspection. The rating was unchanged from the previous inspection, published on 23 December 2016.
Safe care
Inspectors found that risks were assessed and that staff had clear guidance to protect people while supporting their independence.
“Risks were identified and assessed. Care plans included guidance for staff on how to protect people from known risks while maintaining their independence.” from the report
Personalised support
Care plans reflected people's current needs and included useful information about their backgrounds, interests and preferences.
“Each person's care plan included a life history information which had been gathered from the person and their relatives.” from the report
Kind and respectful staff
People said staff were caring and approachable. Inspectors saw staff spending time talking with people and responding to requests for help.
“The carers are friendly and caring; I can't fault them. I am treated with respect” from the report
Strong management
The management team was described as supportive and approachable. The home used audits, surveys and meetings to identify and address improvements.
“There were appropriate quality assurance and auditing systems in place designed to drive improvements in the service's performance.” from the report
Reduced staffing
needs fixingStaffing had recently been reduced. Although inspectors found enough staff on the day, people, relatives and staff said the lower level could sometimes leave staff rushed.
“However, staff, people and relatives all reported there had been a recent reduction in staffing levels.” from the report
Mixed feedback about meals
minorPeople gave mixed views about the food, and inspectors found that the two meal options were prepared to different standards on the inspection day.
“We received some mixed feedback from people about the quality of meals at Warren Farm Lodge and noted on the day of our inspection the two meal options were prepared to different standards.” from the report
Some complaints took time to resolve
minorPeople and relatives knew how to complain and trusted the home to respond, but said that problems were not always dealt with straight away.
“People and relatives were confident any complaints they made would be addressed but reported that issues were not always immediately resolved.” from the report
- 01What is the current staffing level on each shift, and how do you respond when staff are off sick or on leave?
- 02What changes have been made to improve the quality and consistency of meals?
- 03How quickly are complaints usually resolved, and how are families told about the outcome?
- 04Was the planned extension to the lounge completed, and how much communal space is now available?
- 05How are care plans reviewed when a person's needs change?
This was an unannounced comprehensive inspection covering all five key questions, and the home was also inspected as a care home including its premises and care. This explanation was written from the published report of 19 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Warren Farm Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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