CQC report explained · a residential care home
What the CQC found at Warnford Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable staffing, safeguarding procedures, individual risk assessments, safe recruitment and appropriate medicines arrangements.
- Effective?
- Good
- Staff had completed relevant training and received supervision. People were supported with food, health appointments and contact with health professionals.
- Caring?
- Good
- Staff were friendly, warm and respectful. People could make daily choices, and staff respected their privacy, dignity and independence.
- Responsive?
- Good
- Care plans described people's needs, goals and preferences and were reviewed regularly. People were supported to build life skills, raise concerns and make complaints.
- Well-led?
- Good
- The home had a registered manager, a deputy and systems for checking quality and safety. Records had improved and were complete, accurate and up to date.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and well-organised care, with improvements since the previous inspection.
The inspection was unannounced and took place on 30 October 2017. Inspectors spoke with two people and staff, reviewed care and medicines records, checked staff files and examined complaints, accidents, audits and other management records.
The home supported adults with mental health needs. Inspectors found enough staff, safe recruitment, suitable safeguarding arrangements and safe medicines management. People were supported to make choices, maintain independence and access health care.
People described the care positively. Staff knew people's needs and preferences, respected privacy and dignity, and supported people to take part in daily tasks and community activities.
The overall rating was Good, with Good ratings for Safe, Effective, Caring and Responsive, and a Good finding for Well-led. The previous inspection had found two breaches about records and notifications, but inspectors found these requirements were now being met.
People felt happy with their care
People told inspectors they were very happy with the care and support they received and felt able to raise issues.
“People told us they were very happy with the care and support they received and if not they were happy to tell staff of any issues.” from the report
Safe staffing and recruitment
Inspectors found enough staff to meet people's needs and saw that relevant checks had been completed before staff started work.
“Recruitment practices were safe and relevant checks had been completed before staff worked at the home.” from the report
Respect for privacy and choice
People had their own rooms, staff knocked before entering and people could choose how to spend their day.
“Staff cared for people in a way which respected their privacy and dignity.” from the report
Support for independence
People were encouraged to manage tasks such as cooking, laundry, shopping and keeping their rooms tidy where they could.
“These and other tasks helped their life skills for example, purchasing food items, clearing the table after meals and keeping their rooms tidy.” from the report
Improved records and oversight
The home had addressed the record-keeping and notification problems found at the previous inspection. Audits and other checks were used to monitor the service.
“At this inspection we found the provider had taken action and was now compliant with the Regulations.” from the report
House meetings were not often attended
minorPeople's views were usually gathered informally each day. Although house meetings were available, people did not attend them often.
“This tended to happen on an informal daily basis although there were house meetings, although people did not attend these often.” from the report
- 01How will you make sure my relative's views are heard if they do not attend house meetings?
- 02How will you monitor changes in my relative's mental health and respond if their condition deteriorates?
- 03What support will my relative receive with medicines, including if they want to take responsibility for them?
- 04How will you support my relative to develop daily living skills and move towards greater independence?
- 05How will you keep me informed about health appointments or concerns involving my relative?
This was an unannounced inspection covering all five questions and the overall quality of the home. This explanation was written from the published report of 23 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Warnford Close
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.