CQC report explained · a residential care home
What the CQC found at Waring Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood safeguarding, risk assessments and emergency procedures. Medicines were managed safely at the inspection, although the report says there had previously been a series of medicine errors.
- Effective?
- Good
- Staff had suitable training and knew people's needs. People were supported with nutrition, healthcare, communication and decisions about their care.
- Caring?
- Good
- Inspectors observed kind and respectful interactions. Care plans recorded people's communication needs, preferences and ways of expressing choices.
- Responsive?
- Good
- Care was personalised and people were supported to take part in activities, develop skills, visit relatives and pursue goals. Complaints were acted on and led to some changes.
- Well-led?
- Good
- The home had a strong management team and regular quality checks. Staff were supported through training and supervision, and improvements were made when needed.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with earlier medicine errors addressed.
This was a planned inspection on 4 December 2018. One inspector reviewed care records, staff recruitment and training, medicines, quality checks, fire safety and the three buildings. The inspection covered all five CQC questions.
The home was rated Good in every area: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, supported by trained staff and helped to make choices and stay as independent as possible.
Inspectors saw respectful relationships and detailed care plans. People were supported with activities, healthcare, food and communication in ways suited to them. The inspectors could not speak directly with people because of their communication difficulties, so they also used observations, records and feedback from relatives and professionals.
The home was also rated Good at the previous inspection, published on 23 June 2016. The report says legal requirements were met and that the home would continue to be monitored through the usual re-inspection programme.
Supporting independence
The home supported people to enjoy activities with some risk, while using risk assessments to help protect them without unnecessarily limiting their freedom.
“People were supported to participate in activities and sports that carried a risk of injury because those risks were outweighed by enjoyment and independence people experienced.” from the report
Kind and respectful care
Staff got to know people, respected their privacy and dignity, and used their preferred names and communication methods.
“Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes.” from the report
Personalised communication
Staff used individual methods such as words, colours, pictures and symbols to help people express choices and consent.
“A person's plan included a list of words they used that were unique to them.” from the report
Strong management oversight
The management team supported staff and carried out regular checks on care quality and safety.
“This showed that the service had strong governance arrangements that placed quality care and improvement at the centre of its performance.” from the report
Previous medicine errors
needs fixingThe report says there had been a series of medicine management errors before the inspection. Arrangements were changed, staff were retrained and no further errors had occurred since May 2018, but families may want to check that these controls remain in place.
“After a series of errors in the management of medicines the arrangements were reviewed and improved.” from the report
- 01What changes were made after the previous medicine errors, and how are medicine checks carried out now?
- 02How will you learn and use my relative's individual communication methods, preferences and signs of consent?
- 03How are activities such as swimming, horse riding and other sports risk assessed while keeping choice and independence?
- 04How will my relative and our family be involved in care plan reviews and decisions about support?
- 05What changes were made to rotas and activity planning following the complaints mentioned in the report?
This was a planned inspection covering all five areas, including the care provided and the premises; inspectors did not speak directly with people because of their communication difficulties and reviewed three people's care records. This explanation was written from the published report of 3 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Waring Close
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 23 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.