CQC report explained · a nursing home
What the CQC found at Wandsworth Common Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2021
Wandsworth Common Care Home rated Good; inspectors found kind, safe care, but identified a missed medicine and some records needing improvement.
This was the first inspection since the service registered. It was unannounced and took place on 15 and 20 September 2021. Inspectors spoke with people, a relative, staff and a healthcare professional. They also checked care, medicine, staff and management records.
The overall rating was Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, good care planning, suitable food and support with health needs. People described staff as kind, respectful and caring.
There were some shortfalls. One person did not receive a medicine from 13 to 15 September because the pharmacy delivery was late. Supervision records did not match the central tracker, and end-of-life plans were not always as personal as they could be. The home took action after the inspection, including changing pharmacy and updating end-of-life plans.
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw respectful interactions and found that staff supported people's dignity and independence.
“People described staff members as kind, considerate, respectful, and nice to be around.” from the report
Good risk management
Risk plans covered areas such as falls, mobility, nutrition and oral health. They were reviewed when people's needs changed.
“Comprehensive risk management plans in place gave staff guidance on how to mitigate identified risks.” from the report
Personalised care
Care plans covered people's health, communication, interests and preferences. Inspectors found that care was tailored to individuals and updated regularly.
“Care plans were comprehensive, clear and concise and gave staff guidance on how to accurately meet people’s needs.” from the report
Food and activities
The home offered a range of food that reflected dietary needs and preferences. People were also encouraged to take part in activities or follow their own interests.
“People received a wide range of food and drink that met both their dietary needs and preferences.” from the report
Open management
Audits were used to identify problems and managers acted on them. People and staff were encouraged to share views and suggestions.
“The registered manager had developed a culture that was open and transparent and when things went wrong, lessons were learned, and apologies given.” from the report
Missed medicine
seriousOne person did not receive their medicine from 13 to 15 September 2021 because the dispensing pharmacy delivered it late. The home reported changing pharmacy after the inspection.
“We reviewed the Medication Administration Records (MAR) and found one person had not received their medicine on 13 to 15 September 2021.” from the report
Reliance on agency staff
needs fixingAgency staff filled rota gaps, and agency usage was 46.8% in the four weeks before the inspection. The provider was recruiting and onboarding new care staff to reduce this reliance.
“The registered manager said in the four weeks prior to the inspection, the agency usage was 46.8%.” from the report
Supervision records
needs fixingStaff were receiving supervision, but the records did not match the central tracker. The home planned a new process to keep records consistent.
“The records we saw did not correlate to the supervision tracker which was used to monitor staff supervision.” from the report
End-of-life planning
minorEnd-of-life wishes were recorded, but plans did not always give enough personal detail. The home said it had updated them after the inspection.
“People's end-of-life wishes were documented in their care plans, however these were not always as person-centred as they could be.” from the report
- 01What has changed since the late medicine delivery, and how do you now check that medicines arrive on time?
- 02How much do you currently rely on agency staff, and how do you make sure agency staff know each person's needs?
- 03How are staff supervision records now kept and checked for accuracy?
- 04Can you explain how end-of-life plans are made personal to each resident, including if they do not want to discuss their wishes?
- 05How are residents and relatives involved in reviewing care plans and making changes?
This was an unannounced first inspection that assessed all five CQC questions and looked at both the premises and the care provided. This explanation was written from the published report of 23 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wandsworth Common Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020
Registered with the Care Quality Commission on 26 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wandsworth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.