CQC report explained · a residential care home
What the CQC found at Wanderers House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2019
Wanderers House was rated Good in all areas; inspectors found safe, kind and personalised care with effective management arrangements.
This was an unannounced, planned comprehensive inspection on 08 January 2019. One inspector reviewed three people's care records, medicines records, audits and meeting notes. They met six people living at the home and spoke with staff and managers.
The inspectors found people were safe, treated kindly and supported to make choices. Staffing levels were sufficient, medicines were recorded correctly, and staff had the training and support needed. People's health, eating, communication and personal goals were reflected in their care plans.
People were supported to take part in activities, go out and build independence. The home was clean and comfortable. Managers had systems to monitor quality and make improvements, including changes after a medicines incident.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection, published in January 2016, and all five ratings remained Good.
People felt safe and at home
People told inspectors they felt safe and saw the home as their home. Safeguarding systems and staff training were in place.
“People told us they felt safe and that the service was their home.” from the report
Kind and respectful support
Staff were observed communicating warmly, responding compassionately and supporting people's dignity, privacy and independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Good staff support
Staff received induction, ongoing training, supervision and opportunities to develop their skills. Inspectors found staff had the knowledge needed to support people.
“Staff received relevant, ongoing refresher training for their roles.” from the report
Quality monitoring
The provider used audits, action plans, surveys and meetings to monitor the service. Lessons from a medicines incident led to changes in medicines procedures.
“The provider and management team analysed incidents and shared learning across the organisation to prevent future occurrences.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you keep management arrangements stable while the registered manager is absent?
- 02What changes were made to medicines procedures after the recent medicines incident?
- 03How would you support my relative's communication needs and make sure their choices are understood?
- 04How are care plans reviewed if a person's health or support needs change?
- 05How would you involve my relative in planning end of life care if their health changed?
This was an unannounced comprehensive inspection covering all five CQC questions, and both the care provided and the premises were looked at. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wanderers House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wolverhampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 89 can care for a couple. 9 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.