CQC report explained · a nursing home
What the CQC found at Walton Manor Residential and Nursing Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, October 2019
Rated Good overall; inspectors found safe, kind and responsive care, but management checks needed improvement.
This was a planned, unannounced inspection on 27 September and 2 October 2019. Inspectors spoke with people living at the home, relatives and staff. They observed care and reviewed care plans, medicines records, staff files and management records.
The home was rated Good for Safe, Effective, Caring and Responsive. People said they felt safe, staff were kind, medicines were managed safely, and people received help with food, healthcare, activities and end of life care.
Well-led was rated Requires Improvement. Quality checks had not found some problems with fire doors and care plan records. The manager acted quickly during the inspection and said stronger checks would be put in place.
The overall rating was Good. The report says the previous rating was also Good, published on 15 December 2016, but the provider's legal entity had changed since then.
Safe medicines management
Medicines, including controlled drugs, were stored and given safely by trained staff. Records for medicines and storage temperatures were accurate.
“Medicines, including controlled drugs, were stored and administered safely by suitably trained staff.” from the report
Kind and respectful staff
People and relatives described staff as kind and caring. Inspectors saw staff spending time talking and socialising with people.
“We observed staff continuously chatting and socialising with people and their relatives throughout the day.” from the report
Support with health and daily needs
The home recorded people's eating and drinking needs, contacted healthcare professionals and made referrals when needed.
“Information within care plans evidenced that referrals had been made appropriately to various health professionals.” from the report
Activities and relationships
People were offered varied activities, trips and entertainment. Families were also involved in events at the home.
“People told us they accessed the community, went on day trips and had regular entertainment, barbeques and 'get togethers' in the home with their families.” from the report
Management checks missed problems
needs fixingCare plan and maintenance audits did not identify some issues found by inspectors. The manager said the checks would be made more robust.
“There were not always effective systems in place to check the quality and safety of the service.” from the report
Care plans were not always consistent
needs fixingMost care plans were detailed and personalised, but some needed more information and greater consistency. Minor inconsistencies were corrected during the inspection.
“Some of the care plans varied in their level of personalised information and consistency and were not always detailed.” from the report
Fire doors needed adjustment
needs fixingA few fire doors did not close correctly on the first day. The problem was fixed straight away, but maintenance checks had not found it.
“A few of the fire doors required adjusting to ensure they closed correctly.” from the report
Communication formats
minorSome information was available in easy-read and large-print formats, but the menu was only in print. The manager said this needed further development.
“The menu, for example, was only available in print, which did not support some people’s communication needs.” from the report
- 01What new checks are now used to make sure care plans are detailed, personalised and consistent?
- 02How often are fire doors and other safety features checked, and how are problems followed up?
- 03What has changed since the inspection to improve management oversight and quality audits?
- 04How can a resident who needs it receive menus or other information in a format they can understand?
- 05How are residents and families involved in reviewing care plans and making decisions about care?
This was an unannounced inspection covering all five CQC questions; the report says it was the first inspection since the service changed legal entity, with the previous Good rating from 2016 used to inform planning. This explanation was written from the published report of 24 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Walton Manor Residential and Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read what inspectors found at Walton Manor Residential and Nursing Home →
- October 2018
Registered with the Care Quality Commission on 2 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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