CQC report explained · a residential care home
What the CQC found at Staffordshire
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from harm, risks were assessed and reviewed, and there were enough staff to meet people's needs. Medicines were stored and given safely, and recruitment checks were completed before staff started work.
- Effective?
- Good
- Staff had the knowledge, induction and ongoing training needed to support people. People were involved in decisions about food and healthcare, and the home followed the required processes when people could not make specific decisions themselves.
- Caring?
- Good
- Staff were kind, patient and respectful. They understood how people communicated, promoted independence and privacy, and supported people to maintain important relationships.
- Responsive?
- Good
- Care plans reflected people's backgrounds, abilities, goals and preferences. People were supported with activities, work placements, social events and courses, and concerns were dealt with in a timely way.
- Well-led?
- Good
- The home had a registered manager and an open, person-centred culture. Staff, people and relatives were encouraged to give feedback, while audits and other checks were used to make improvements.
What inspectors found, March 2018
Walsingham Support - 18-20 Richmond Close is rated Good; inspectors found safe, kind and personalised support with effective management.
This was an unannounced inspection on 21 February 2018. One inspector spoke with people living at the home, people supported in the community, relatives, staff and other professionals. The inspector also observed care and checked care plans, medicine records, staff recruitment records and quality checks.
The home supported eight people with learning disabilities. Three other people received personal care support in their own homes. Inspectors found that people were safe, medicines were managed properly, staffing levels met people's needs and staff had the required recruitment checks.
People were supported to make choices, stay as independent as possible, maintain their health and take part in activities. Staff treated people with kindness and respect, understood their communication needs and supported contact with family and friends.
The overall rating stayed Good, as did all five areas: Safe, Effective, Caring, Responsive and Well-led. The report says there was no evidence of serious risks or concerns.
Safe staffing and medicines
Inspectors found enough staff to support people safely. Medicines were checked by two staff and stored safely.
“People received their medicines as prescribed, and the provider implemented systems to ensure this was done safely.” from the report
Choice and independence
People were supported to make everyday choices and do things for themselves, while receiving help when needed.
“People's independence was promoted, and one person told us, "I get my own breakfast.” from the report
Kind and respectful care
Staff were patient and understood people's individual communication methods. People were treated with dignity and respect.
“All the interactions we observed between people and staff were caring and respectful.” from the report
Personalised support
Support plans included people's histories, abilities and goals. Staff reviewed plans with people and updated them when needs changed.
“The support plans we looked at were individual to each person, and gave staff information about their backgrounds, histories, abilities and goals for the future.” from the report
Activities and relationships
People could take part in work, social events, clubs and college courses. Visitors were welcomed and relationships were supported.
“People were supported to follow their interests and take part in activities they enjoyed.” from the report
Open management
People and relatives were encouraged to share views, and the manager used audits and feedback to improve the service.
“The registered manager promoted an open, inclusive and person centred culture within the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific communication needs, including any need for written information or signs?
- 02How do you assess and review risks when someone wants to go out independently?
- 03How are people and their families involved in reviewing support plans when needs change?
- 04What activities, work placements, clubs or courses could my relative take part in?
- 05How would you involve my relative in decisions about meals, healthcare and daily routines?
This was an unannounced inspection of the care home and the personal care support provided to people living in the community, covering all five key questions; the previous overall rating was also Good. This explanation was written from the published report of 28 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Staffordshire
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.