CQC report explained · a residential care home
What the CQC found at Walmersley Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, staffing, medicines and infection control were generally well managed, although inspectors found a potential risk from windows that could be fully opened.
- Effective?
- Good
- Staff had the training, qualifications and supervision needed for their roles. People received support with food, healthcare, communication and making decisions.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People and relatives said staff were caring, and staff knew people's preferences, communication and personal histories.
- Responsive?
- Good
- Care plans were detailed and personalised. People were supported with activities, education, voluntary work, community links and developing independence.
- Well-led?
- Good
- The home had a registered manager and regular checks on quality and safety. People, relatives and staff were positive about how the home was run.
What inspectors found, March 2019
Walmersley Road rated Good; inspectors found safe, caring and personalised support, with a window safety risk addressed during the inspection.
This was a planned inspection. One inspector visited the home, with the first day unannounced. They spoke with people living there, staff and relatives. They also looked at care records, medicines records, staff files, training, rotas and quality checks.
The home supported up to seven young people with learning disabilities or autistic spectrum conditions. Seven people lived there at the time. Inspectors found good arrangements for safety, medicines, staffing, healthcare and infection control.
Care was described as kind and respectful. People were involved in decisions and supported to build skills, use local services and take part in activities. Care plans were detailed and kept under review.
The home was rated Good in all five areas and Good overall. This was the same overall rating as at the previous inspection in July 2016. Inspectors found no serious risks or concerns.
Personalised care plans
Inspectors found detailed assessments and plans covering people's backgrounds, preferences, needs and goals. Staff knew how to support each person.
“Care records we reviewed included extremely detailed pre-admission assessments, risk assessments and care plans.” from the report
Building independence
People were supported to develop life skills, use public transport, attend college, volunteer and work towards living more independently.
“The ethos of the service was to support people to maintain and develop interests which were important to them and which contributed to people living meaningful lives.” from the report
Kind and respectful staff
People and relatives described staff as caring. Inspectors saw staff communicate respectfully and show understanding of people's individual needs.
“Staff related to people in a respectful, easy and friendly manner. Staff spoke with genuine compassion and empathy about people.” from the report
Safe medicines management
Medicines records were complete, medicines were stored securely and people received medicines as prescribed. Controlled medicines were managed in line with legal requirements.
“There were safe systems in place for managing people's medicines. We found that records we reviewed were fully completed and people received their medicines as prescribed.” from the report
Good leadership checks
The home used daily, weekly, monthly and annual checks to monitor quality and identify improvements.
“We found there were good systems of daily, weekly, monthly and annual quality assurance checks and audits.” from the report
Window safety
seriousInspectors found that unlocked windows could be fully opened without a special tool. This created a potential risk of someone falling. The manager completed risk assessments, ordered suitable restrictors and introduced checks after the inspection began.
“This posed a potential risk of people falling from heights.” from the report
- 01Have the new window restrictors been fitted to all relevant windows, and how often are their safety checks recorded?
- 02How would you support my relative to develop the independence skills and activities that matter to them?
- 03How would staff communicate with my relative if they use gestures, pictures, photographs or another communication aid?
- 04How are care plans and risk assessments reviewed when a person's needs or goals change?
- 05How would you involve my relative and our family in decisions about care, healthcare and future living arrangements?
This was a planned inspection covering the home, its accommodation and care, and all five CQC questions; the previous inspection in July 2016 had also rated every area Good. This explanation was written from the published report of 13 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Walmersley Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bury
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 94 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.