CQC report explained · a residential care home
What the CQC found at Walliscote Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors found systems to protect people, but some injury records did not explain what had happened. A new resident did not yet have a placement-specific behaviour plan, and not all staff had practised emergency evacuation.
- Effective?
- Good
- People's needs were assessed and staff had the training and confidence to support them. Plans covered nutrition, health appointments, decision-making and legal safeguards.
- Caring?
- Good
- Staff treated people with kindness and respect. People were supported with privacy, dignity, choice and independence.
- Responsive?
- Good
- Care was planned around individual needs, communication styles and preferences. Families were involved, although staffing problems sometimes made regular outings more difficult.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. The home used audits, action plans, staff meetings and feedback to monitor and improve care.
What inspectors found, November 2022
Rated Good overall, but Safe Requires Improvement because some injury, behaviour and emergency records were not sufficiently clear.
This was the first inspection of the newly registered home. It was unannounced and took place on 22 September 2022. One inspector observed care, spoke with staff and the manager, contacted three relatives, and reviewed care and service records.
The home supports up to eight people with a learning disability and/or autism. Three people were living there during the inspection. Inspectors found kind, person-centred care, with people supported to make choices, stay independent and follow their interests.
The main weaknesses were under Safe. Records did not explain bruising clearly, and a person who had recently moved in did not yet have a care plan specific to the new placement. Some staff had not completed an emergency evacuation practice, and staffing gaps sometimes reduced opportunities to go out.
The overall rating was Good. Effective, Caring, Responsive and Well-led were all rated Good. Safe was rated Requires Improvement, meaning inspectors found some safety risks and only limited assurance in that area.
Choice and independence
People were supported to make choices and do as much as possible for themselves. Staff promoted their strengths and interests.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report
Kind and respectful care
Inspectors saw staff treating people with kindness, protecting their privacy and respecting their dignity.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Family involvement
Families were involved in care planning and told inspectors that staff understood their relatives' needs.
“Families felt fully involved and included in planning care and were confident that staff knew the best ways to support their relative.” from the report
Good communication support
Staff understood how people communicated, including the use of pictures and behaviour signs to help identify feelings and needs.
“Staff knew people well and understood their communication needs.” from the report
Quality monitoring
The home used audits and tracked actions to monitor medicines, safety and the quality of care.
“Any actions arising from audits were put in an action plan and tracked to ensure they were completed.” from the report
Incomplete injury records
needs fixingA body map showed bruising but there was no accompanying record explaining how it happened or what action had been taken at the time. The manager later provided an explanation and evidence of action.
“There was no accompanying documentation to explain how these bruises had occurred.” from the report
No placement-specific behaviour plan
seriousA person who had been at the home for two weeks had no care plan specific to the new placement, despite records showing restraint had been used.
“The person had been living at the home for two weeks at the time of the inspection but there was no care plan in place specific to this placement.” from the report
- 01What has changed since the inspection to ensure every injury or incident is recorded with what happened and what action was taken?
- 02Does each new resident now have an interim and permanent behaviour support plan before any restraint may be used?
- 03Have all staff completed and practised emergency evacuation procedures?
- 04Where are each resident's personal emergency evacuation plans kept, and can staff access them immediately?
- 05How do you cover staff absence and vacancies so residents can go out as planned?
This was an unannounced first inspection that covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 2 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Walliscote Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2022Goodcurrent ratingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022
Registered with the Care Quality Commission on 14 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.