CQC report explained · a residential care home
What the CQC found at Wall Hill Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found risks were assessed and managed, staffing levels were sufficient, medicines were handled safely and infection control arrangements were in place.
- Effective?
- Good
- Staff were trained and supported. People were helped to make decisions, eat and drink according to their wishes, and access health and social care services.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well and supported their privacy, independence, equality and personal choices.
- Responsive?
- Good
- Care plans were personalised and covered communication, preferences and desired outcomes. People were supported with relationships, activities and complaints.
- Well-led?
- Good
- Inspectors found an open, person-centred culture. Management systems supported safety, quality checks, feedback and continuous improvement.
What inspectors found, April 2022
Wall Hill Road was rated Good; inspectors found safe, kind and personalised care, with people supported to make choices and live active lives.
This was the home's first inspection since it registered in 2019. It provides accommodation and personal care for up to five people with a learning disability and/or autism. Four people were living there at the time.
One inspector reviewed information from the provider and local authority, observed care, spoke with two relatives and four staff, and checked care records, staff files and management records. Infection prevention and control was also checked because of COVID-19.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated with respect, supported to communicate and make choices, and helped to have meaningful activities and relationships.
Safe staffing and medicines
There were enough suitably recruited staff, with arrangements for sickness and leave. Inspectors found medicines were ordered, stored, given and disposed of safely.
“There were sufficient, appropriately recruited, staff to meet people's needs.” from the report
Personalised support
Staff understood what mattered to each person and used detailed care plans to support independence, choices and positive outcomes.
“Each person had a detailed personalised care plan that focused on their needs, preferences and what was important to them.” from the report
Kind and respectful care
People appeared comfortable with staff, and relatives said people were treated with kindness and respect. Staff protected privacy and dignity during personal care.
“Relatives told us staff treated people with kindness and respect.” from the report
Communication and inclusion
Staff used individual communication methods, including simple sentences, photographs and recognised words or objects. People were supported to take part in mainstream activities and keep in touch with important people.
“Care records contained clear communication plans explaining how people communicated and information about key words and objects of reference they used to express themselves.” from the report
Open leadership
The management team encouraged feedback and staff felt able to raise concerns. Quality checks were used to improve care and keep people safe.
“Quality assurance processes were effective and helped to hold staff to account and keep people safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and respond to my relative's individual communication signals, including signs of anxiety or distress?
- 02How would you support my relative to make everyday choices and take part in decisions about their care?
- 03What activities and community opportunities would be available based on my relative's interests and ambitions?
- 04How would you keep me informed about changes in my relative's health and wellbeing?
- 05How do you make sure staffing levels remain sufficient when staff are off sick or on leave?
This was the home's first full inspection, covering all five key questions and infection prevention and control. This explanation was written from the published report of 21 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wall Hill Road
3 rated inspections over 6 years: the service has held its Good rating throughout.
- April 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2019
Registered with the Care Quality Commission on 6 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.