CQC report explained · a residential care home
What the CQC found at Virginia Water Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, safe admissions and outbreak management. They also considered how COVID-19 staffing pressures were being managed.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2022
Signature at Virginia Water was inspected but not rated; inspectors found strong infection-control and visiting arrangements during a targeted COVID-19 inspection.
This was an announced, targeted inspection on 22 February 2022. Inspectors focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected people's care.
Inspectors were assured that the home was managing infection risks. This included testing, PPE, cleaning, safe admissions, visiting procedures and plans for managing outbreaks. They also found a consistent staff team and enough PPE.
The home was inspected but not rated. The report does not give ratings for the other four areas of care, because this visit was limited to infection control and staffing pressures.
Safe visiting
The home arranged visits and used PPE and a separate visiting room with a screen and microphone. This meant visits could continue even when there were COVID-19 cases.
“People who used the service and their relatives had access to a visiting room with a clear separating screen and a microphone system.” from the report
Vaccination checks
The home checked that staff and visiting professionals had received the required COVID-19 vaccinations before working there, unless an exemption or emergency applied.
“There were systems in place to check staff working in the service and visiting professionals had received their COVID-19 vaccinations before being deployed.” from the report
Clean premises and PPE
Inspectors found the premises clean and well maintained. PPE was available throughout the home, and checks were made on its use.
“The premises were clean and well-maintained.” from the report
Staffing arrangements
The home managed COVID-19 workforce pressures and deployed a consistent staff team to support people.
“The service had managed workforce pressures to ensure people were supported by a consistent staff team that was effectively deployed.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently arrange visits, and are visitors still asked to test, wear PPE and wash their hands before entering?
- 02How do you check that staff and visiting professionals meet the current COVID-19 vaccination requirements or have an exemption?
- 03How would you support my relative if there were an infection outbreak in the home?
- 04How do you make sure staffing pressures do not affect the consistency of care?
- 05How often are PPE use, cleaning and infection-control arrangements checked?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 18 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Sunrise of Virginia Water was rated Good in all five areas, with safe, caring and personalised care found.
This was an unannounced inspection on 30 July 2019. Inspectors observed care, spoke with 26 people, six relatives and staff, and checked care, medicines, recruitment and management records.
The inspectors found people were safe and received their medicines as prescribed. Staff were trained, responded promptly, treated people with kindness and supported their choices, dignity, health and independence.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published on 31 January 2016.
Safe care and medicines
Inspectors found that risks, accidents and medicines were managed safely. Staff were trained to administer medicines and their competence was checked.
“People received their medicines regularly and systems were in place for the safe management of medicines.” from the report
Kind and respectful staff
Staff knew people well and treated them with warmth, dignity and respect. People and relatives were very positive about the care.
“We observed staff were kind and compassionate and showed they had formed a strong relationship with people and knew them well.” from the report
Personalised support
Care plans included detailed information about individual needs, preferences, health conditions and daily support. People were involved in reviewing their care.
“People's care plans contained detailed information for staff on how best to support them with personal care, eating and drinking, medicines and other day to day activities.” from the report
Activities and communication
People had a wide range of flexible activities. The home also made adjustments for communication and sensory needs, including using Braille for one person.
“People had opportunities to join in with activities that were flexible and tailored to what people wanted on the day.” from the report
Inspectors raised no specific concerns in this report.
- 01How are care plans reviewed when a person's needs or preferences change?
- 02How will you assess whether the assistive technology used at night is helping to prevent falls?
- 03How do you make sure medicines continue to be given safely and on time?
- 04What activities and communication support would be available for my relative's specific interests or sensory needs?
- 05How would you involve our family in care reviews and respond if we raised a concern?
This was an unannounced planned inspection that looked at all five CQC questions, including the premises and care provided; the previous overall rating was also Good. This explanation was written from the published report of 14 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Virginia Water Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017
Registered with the Care Quality Commission on 1 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
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