CQC report explained · a residential care home
What the CQC found at Vincent House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home had suitable infection prevention arrangements. They found appropriate protective equipment, cleaning, testing, vaccination checks and measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2022
Inspected but not rated; inspectors found good infection control arrangements during a targeted COVID-19 review.
The inspection took place on 18 February 2022 and was announced 24 hours beforehand. It was a targeted inspection of infection prevention and control, including staffing pressures linked to COVID-19.
Inspectors found the home was clean and that extra cleaning was taking place. Staff had suitable personal protective equipment, training and regular testing. Checks were also made on vaccination status.
People were supported to keep in touch with relatives through technology and visits. The home was assured on several infection control areas, including safe admissions, use of protective equipment and managing outbreaks.
This inspection did not give an overall quality rating. The safe question was recorded as inspected but not rated.
Clean environment
The home was clean, with extra attention to frequently touched surfaces.
“The environment was clean. Additional cleaning was taking place, including of frequently touched surfaces.” from the report
Protective equipment
Staff had suitable protective equipment, training and easy access to supplies around the home.
“PPE stations were in situ around the home for ease of access to staff.” from the report
Testing and vaccination checks
People and staff took part in regular testing, and the home checked vaccination status.
“People and staff participated in a regular testing programme, in line with government guidance.” from the report
Contact with relatives
People were supported to keep in touch with relatives using technology and visits to relatives' homes.
“People were supported to keep in contact with their relatives using a range of technology” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to COVID-19?
- 02How do you make sure there are enough supplies of protective equipment?
- 03How often are people and staff tested, and what happens if someone tests positive?
- 04How are visits from relatives currently arranged?
- 05When was the infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not provide an overall rating. This explanation was written from the published report of 12 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Vincent House is rated Good; inspectors found safe, kind and person-centred care, with a rota issue and some redecoration still needed.
Inspectors visited on 17 December 2018 and 15 January 2019. The inspection was announced with short notice. They spoke with people using the home, staff and managers, observed care, and reviewed care, medicines, staffing and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably checked staff, safe medicines systems, clean communal areas and suitable risk assessments. People were treated kindly, supported to make choices and helped to take part in activities.
The overall rating had not changed since the previous inspection in February 2017. Inspectors found no evidence of serious risks or concerns. They did note that some one-to-one staffing was not shown on the duty rota, and that some areas needed redecoration.
Safe medicines
Medicines were managed through an effective system. Staff training and competence to administer medicines were checked regularly.
“The provider had systems and processes in place for the safe management of medicines.” from the report
Kind, respectful care
Staff knew people well and treated them with patience, kindness and respect. Inspectors saw positive relationships and attention to privacy.
“Staff were patient when speaking with people and took time to make sure they understood what was being said.” from the report
Personalised support
People were involved in decisions about their care and had support suited to their individual needs, interests and choices.
“The service was person-centred and delivered support in a way that met people's individual needs.” from the report
Quality monitoring
Managers and senior staff regularly checked the quality and safety of the service. Records showed that identified issues were acted on quickly.
“Records confirmed that where audits identified issues action was quickly taken to address them.” from the report
One-to-one support not shown on rota
needs fixingSome people were funded for one-to-one staff time, but the staff member providing it was not identified on the duty rota. The manager said action would be taken.
“However, we did note that some people were funded for one to one time with staff but the staff member providing this support was not identified on the duty rota.” from the report
Some redecoration needed
minorThe home was comfortable and homely, but inspectors noted that some areas needed redecoration. This was described as ongoing work.
“The premises and environment was comfortable and homely in style. People's bedrooms were individually furnished and decorated. Some areas of the service needed redecoration.” from the report
- 01How do you now record each person's funded one-to-one support on the duty rota?
- 02Which areas needed redecoration, and has that work now been completed?
- 03How often are care plans reviewed, and how are changes in a person's needs recorded?
- 04How do you check that each member of staff remains competent to administer medicines?
- 05How can a person or family member make a complaint in an easy-read or picture format?
This was an announced comprehensive inspection covering all five questions, but the provider could not complete its information return and inspectors reviewed one person's care records and the medicine records of two people. This explanation was written from the published report of 1 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Vincent House
3 rated inspections over 4 years: the service has held its Good rating throughout.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 11 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
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