CQC report explained · a residential care home
What the CQC found at Villeneuve House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, and inspectors found suitable arrangements for safeguarding, risk management, staffing, infection control, accidents and medicines.
- Effective?
- Good
- Staff received training and support. People were supported with food, healthcare, their legal rights and access to other health professionals.
- Caring?
- Good
- Staff were kind and knew people's preferences and personal histories. People were supported to make choices, maintain relationships and work towards personal goals.
- Responsive?
- Good
- Care plans reflected people's views and wishes and were regularly reviewed. People were supported with communication, activities, community involvement and complaints.
- Well-led?
- Good
- The home had a registered manager, an experienced staff team and systems for checking the quality of care. People were encouraged to share their views.
What inspectors found, November 2018
Villeneuve House was rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited unannounced on 19 November 2018. They spoke with three people living at the home, two relatives, the manager and staff. They also reviewed care records, other records and information held by the CQC.
The home supported six people with learning disabilities. Inspectors found enough suitably checked staff, safe medicines arrangements, suitable care plans and systems for managing risks, accidents and complaints.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection also rated the home Good, and inspectors said this rating continued to be supported.
Safe medicines
Only trained and competent staff gave medicines, and the manager checked staff practice and completed regular audits.
“Medicines were managed and administered safely. Only trained and competent staff administered people's medicines.” from the report
Skilled staff
Staff received induction, training, supervision and appraisals. Training was shaped around the needs of the people using the home.
“People continued to receive effective care from staff who were supported to obtain the knowledge and skills they needed to provide good care.” from the report
Personalised support
Staff knew people's preferences and histories. People were supported to make choices and work towards individual goals.
“Staff knew people well including their preferences for care and their personal histories.” from the report
Activities and independence
People took part in activities they enjoyed, developed daily living skills and were supported to be active in the community.
“People were supported to access activities that they enjoyed such as, attending day centres, swimming, skateboarding and activities in the local community.” from the report
Quality monitoring
The manager and provider had arrangements to monitor the service and respond to people's views.
“There were effective arrangements in place for monitoring the quality of the service and the registered manager carried out a number of audits to give them a good oversight of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure my relative's care plan reflects their current wishes, communication needs and goals?
- 02How will my relative be involved in choosing activities and building independence in the community?
- 03What training and supervision will the staff supporting my relative receive?
- 04How will you involve our family in healthcare appointments and regular care plan reviews?
- 05How can my relative or our family raise a complaint or safeguarding concern, and who would respond?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 29 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Villeneuve House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.