CQC report explained · a residential care home
What the CQC found at Village Farm
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, medicines, staffing, recruitment and infection control were managed safely.
- Effective?
- Good
- People received care based on assessments of their needs and choices. Staff were trained and supported, and people were helped with food, drink and health care.
- Caring?
- Outstanding
- Staff treated people with kindness, dignity and respect. People were actively involved in decisions about their care, activities and daily lives.
- Responsive?
- Outstanding
- Support was adapted to each person's communication needs, interests and preferences. People were supported to maintain family links, take part in activities and make choices about their lives.
- Well-led?
- Good
- The provider and manager had strong values, regular checks and systems for learning and improvement. People, relatives and staff were involved in shaping the service.
What inspectors found, October 2019
Village Farm was rated Outstanding; inspectors found exceptionally caring and responsive support, with safe, effective and well-led care.
Inspectors visited on 26 June 2019. They spoke with people, relatives, managers and staff. They reviewed care records, recruitment checks, medicines information and quality checks.
The home supported six people with learning disabilities and autism. Inspectors found that people were safe, received their medicines properly and were supported by trained staff. The home was clean and well maintained.
Care was highly personal. Staff understood people very well, respected their choices and supported independence, communication, family contact and community activities. The home was rated Outstanding overall, with Caring and Responsive rated Outstanding.
Safe, Effective and Well-led were rated Good. Compared with the previous inspection, the overall rating improved from Good, and Caring and Responsive increased from Good to Outstanding. Safe, Effective and Well-led stayed Good.
Kind and respectful care
Staff built trusting relationships and treated people as individuals. They supported dignity, privacy, independence and personal choices.
“People were truly respected and valued as individuals and were empowered as partners in their care.” from the report
Personalised activities
The home supported people to follow their interests, spend time with family, join community activities and take holidays in ways that suited them.
“People received opportunities to participate in a wide range of social, recreational and pastoral activities.” from the report
Accessible communication
Staff used verbal and non-verbal communication, pictures and easy-read information to help people express themselves and understand important information.
“This enabled people to be fully involved in communicating their needs and preferences at any time to any of the staff team.” from the report
Safe medicines and staffing
People received their medicines as prescribed. Staffing levels, recruitment checks and staff training were described as suitable for people's needs.
“Medicines systems were safely organised, and people were receiving their prescribed medicines when they should.” from the report
Learning and improvement
The provider used audits, incident reviews and feedback to improve care. New recording systems helped staff identify triggers for distress and reduce incidents.
“This had led to a reduction in incidents and increased people's emotional health and well-being.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you find out how my relative communicates, including any words, signs, pictures or other methods they use?
- 02How are medicines checked, and how do you make sure staff remain competent to administer them?
- 03How will my relative be supported to choose activities, holidays and community opportunities that match their interests?
- 04How are risks managed while still allowing people to remain independent and take part in activities?
- 05How are relatives involved in reviewing care plans and raising concerns or suggesting changes?
This was a planned inspection of the care home, covering the premises and care provided and all five CQC questions. This explanation was written from the published report of 4 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Village Farm
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- February 2018
Registered with the Care Quality Commission on 5 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.