CQC report explained · a residential care home
What the CQC found at Victoria Mews
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
Inspectors visited the home on 29 October 2020. The visit was announced and focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was using personal protective equipment safely, following social distancing and shielding rules, and arranging testing for people and staff. They were also assured that visitors were managed safely and that the infection control policy was up to date.
The home had increased cleaning, extra checks and a visitor code of conduct. Staff also had support during the pandemic, including access to a confidential helpline. The service was inspected but not rated, so this report does not give a new overall quality rating.
Visitor safety
The home had a visitor code of conduct, recorded visitors' temperatures and completed risk assessments before visits.
“A visitor code of conduct was in place. The code detailed the requirements of all visitors to the home during the pandemic.” from the report
Infection control
Inspectors were assured that the home was following infection prevention and control measures, including safe use of protective equipment and testing.
“We were assured that the provider was using PPE effectively and safely.” from the report
Communication support
Staff used masks with clear panels and had guidance on communicating while wearing masks. This was intended to help people with hearing impairments.
“Staff wore masks with clear panels to aid communication.” from the report
Cleaning checks
Cleaning schedules had been increased and extra audits were used to check cleanliness and staff compliance.
“Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the provider's infection control policy.” from the report
Staff wellbeing
Staff received different forms of support during the pandemic, including signposting to a confidential helpline.
“Staff had been supported in a variety of ways to help them understand and cope during the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and risk assessed before entering the home?
- 02How often are cleaning schedules and infection control audits now completed?
- 03How are people and staff currently being tested for infections?
- 04How do staff support communication for people with hearing impairments while wearing masks?
- 05What support is currently available to staff for their mental wellbeing?
This was a focused review of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report does not assess the other key questions in detail. This explanation was written from the published report of 13 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Victoria Mews was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous Safe rating.
This was an unannounced, planned comprehensive inspection on 10 January 2019. One inspector and an expert by experience reviewed care records, quality checks and feedback, and spoke with people, relatives, staff and managers.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found the building clean and comfortable, with enough staff, safe medicines systems and suitable risk plans.
People were treated kindly and their privacy, choices and individual needs were respected. They had personalised care plans, activities to choose from and support with food, healthcare and end-of-life wishes.
The Safe rating had improved from Requires Improvement at the April 2016 inspection. Inspectors said the home had acted on earlier concerns about risk management. No legal breaches were identified in this report.
People felt safe
People said they felt safe and staff understood how to reduce risks, including risks linked to moving and behaviour.
“People told us they felt safe and happy and the service was their home.” from the report
Enough staff
Inspectors saw enough staff to monitor communal areas and respond promptly when people needed help.
“People and relatives told us, and we saw, there were a sufficient number of staff at the service to keep people safe and to monitor the communal areas of the home, throughout our visit.” from the report
Kind and respectful care
Staff spoke warmly to people, noticed signs of discomfort and supported privacy, dignity and emotional wellbeing.
“Staff communicated with people in a warm and friendly manner, and gave people the time they required to answer.” from the report
Personalised support and activities
Care plans described people's preferences and needs. People were supported to take part in activities and events they enjoyed.
“People were supported to take part in activities of their choice.” from the report
Open management and feedback
People, relatives and staff were asked for their views, and the home showed how feedback had led to changes.
“These methods involved people in how the service was developed.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you deliver the planned dementia programme, including the extra staff training and refurbishment?
- 02How are each person's risk plans and behavioural monitoring records reviewed and updated?
- 03How do you check that staff continue to follow people's communication profiles and care preferences?
- 04What changes have been made in response to recent feedback about food and activities?
- 05How are complaints recorded, investigated and used to improve the service?
This was an unannounced comprehensive inspection covering the premises and care provided, with ratings given for all five key questions. This explanation was written from the published report of 8 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Victoria Mews
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 31 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.