CQC report explained · a residential care home
What the CQC found at Victoria House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed. Inspectors found enough staff, safe recruitment and safe systems for administering and recording medicines.
- Effective?
- Good
- Staff had training, supervision and support. People were helped to make decisions, maintain their health and choose and prepare food.
- Caring?
- Good
- Staff were kind, patient and respectful. People were supported to communicate their choices, keep their privacy and develop independence.
- Responsive?
- Good
- Care plans reflected people’s preferences and goals. People were supported with activities, relationships and complaints.
- Well-led?
- Good
- Managers were approachable and people had regular opportunities to give their views. Checks and audits were used to identify issues and improve support.
What inspectors found, November 2017
Victoria House was rated Good in all areas; inspectors found safe, kind and personalised care.
This was the home’s first inspection under its new registration. One inspector visited without being told the exact time, although the home had 24 hours’ notice. The report gives the visit date as 06 October 2017, but one section says 6 November 2017.
Inspectors spoke with four people, staff and managers. They observed care and reviewed three care plans, medicines arrangements and systems for checking quality. They found enough staff, safe recruitment, staff training and safe medicines management.
People were supported to make choices, stay as independent as possible and take part in activities. Staff were kind and respectful. People’s health, food, relationships, privacy and complaints were considered.
The home received Good ratings for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors judged the service to be meeting the required standards in each of these areas at the time of the inspection.
Kind relationships
Staff knew people well and treated them with kindness and respect. They adapted how they communicated so people could make choices.
“We observed that staff treated people with respect at all times and were kind and friendly.” from the report
Promoting independence
People were supported to go out, manage parts of their daily lives and build confidence with less support where appropriate.
“Independence was encouraged and promoted.” from the report
Personalised support
Care plans covered people’s lives, preferences and goals. People helped to create their plans and had keyworkers to support their aims.
“People received personalised care which met their needs and thought was taken to consider how they developed their goals and aspirations.” from the report
Safe staffing and medicines
Inspectors found enough staff and safe recruitment checks. Staff were trained and medicines were stored, given and recorded safely.
“There were enough staff to ensure that people's needs were met safely.” from the report
Listening and improving
Regular meetings gave people a way to speak up. Managers used audits and reviews to act on concerns and improve support.
“We saw records which showed that those meetings took place and that the suggestions were used to plan the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people involved in writing and reviewing their care plans?
- 02How do you support someone who may become distressed, and how do you make sure calming medicine is only used as a last resort?
- 03How do you check that staff remain competent to give medicines?
- 04What activities and opportunities for independence would be available for my relative?
- 05How can my relative raise a concern or make a complaint, and how would we be kept informed?
This was an announced inspection covering all five quality areas and the overall service; the report gives conflicting dates for the inspection visit, 06 October and 6 November 2017. This explanation was written from the published report of 29 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Victoria House
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 7 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.