CQC report explained · a residential care home
What the CQC found at Victoria House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, August 2018
Rated Good overall, with Outstanding responsive care and strong support for choice, independence and community life.
Inspectors visited the home without warning on 11 and 12 July 2018. They spoke with people, relatives and staff, reviewed care and medicines records, checked the building and looked at how the home was managed.
They found people were safe, medicines were managed correctly and there were enough trained staff. People were treated with kindness and respect, supported to make choices and helped to maintain their independence.
The home was rated Outstanding for being responsive. Inspectors found highly personalised care, regular reviews, support for hobbies and education, strong community links and creative ways to help people keep in touch with family.
The overall rating stayed Good, as did Safe, Effective, Caring and Well-led. Responsive improved from Good to Outstanding since the previous inspection.
Personalised care
Care plans recorded people's abilities, health needs, preferences and routines. People were involved in reviews and helped to set goals that mattered to them.
“People's care plans were very person-centred and were reviewed regularly with them to ensure they were involved, and goals were set, which they were supported to achieve.” from the report
Community life
People were supported to take part in hobbies, college, volunteering and local activities. The home also helped people challenge problems with accessibility and discrimination.
“People were supported to live their lives to their fullest, as active members of the community which enhanced their lives.” from the report
Kind and respectful staff
Inspectors saw positive interactions and found that staff promoted privacy, dignity, communication and independence.
“Staff demonstrated a positive regard for what was important and mattered to people.” from the report
Safe medicines
People received medicines as prescribed. Records were complete, medicines were stored safely and people were supported to manage their own medicines where possible.
“Medication administration records (MARs) were completed correctly without omissions.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you find out and support my relative's own interests, routines and personal goals?
- 02How are care plans reviewed with each person, and how often are their goals updated?
- 03How would you support my relative to manage their own medicines, if they wanted and were able to do so?
- 04What activities, college, volunteering or community opportunities could my relative take part in?
- 05How would you support my relative's communication needs and help them maintain contact with family and friends?
This was an unannounced comprehensive inspection covering all five key questions; the overall rating stayed Good and Responsive improved to Outstanding since the previous inspection. This explanation was written from the published report of 25 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Victoria House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.