CQC report explained · a residential care home
What the CQC found at Victoria Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns identified.
The inspection was unannounced and took place on 26 February 2018. Inspectors spoke with people living in the home, relatives, staff and health professionals. They also observed care and checked care records, training records, medicines and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable care plans, good support for people's choices and caring relationships with staff.
The overall Good rating stayed the same as at the previous inspection. The report says there was no evidence of serious risks or concerns. End-of-life care was not assessed because nobody was receiving this support at the time.
Enough staff
Inspectors found there were enough staff to support people and respond promptly when help was needed.
“There were sufficient staff to support people's needs.” from the report
Kind relationships
People and relatives described staff as caring and supportive. Inspectors observed friendly, respectful and personal interactions.
“People were valued and treated with compassion and kindness by a highly motivated and dedicated staff team.” from the report
Personalised activities
People were offered different activities and could follow their own interests. The programme included group and one-to-one activities.
“There was a varied programme of events which was displayed on the notice board and in a newsletter.” from the report
Learning from checks
The home used audits, feedback and lessons from incidents to identify and follow up improvements.
“We saw when an audit had been completed any actions were followed up and checked that they had been completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they wanted to manage some of their own medicines?
- 02How would you adapt communication if my relative had difficulty speaking, seeing or understanding information?
- 03Which activities would match my relative's interests, and how would you support them to take part?
- 04How would you support my relative's end-of-life wishes if their needs changed?
- 05How are families kept informed when care needs or health needs change?
This was an unannounced inspection covering all five rating areas, but end-of-life care was not assessed because nobody was receiving this support at the time. This explanation was written from the published report of 7 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Victoria Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.