CQC report explained · a residential care home
What the CQC found at Ventana Homes Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough trained staff, safe medicines systems, suitable risk plans and a clean, maintained home. They found systems for safeguarding people and learning from accidents and incidents.
- Effective?
- Good
- Care plans were detailed and reflected people's needs and choices. Inspectors noted that staff were not initially fully aware of one person's regular treatment, and that some easy-read health records were not up to date, but action was taken.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make choices, maintain relationships and develop their independence.
- Responsive?
- Good
- Support and activities were tailored to individuals, including communication needs and interests. One relative felt they were not involved or updated about changes to a care plan.
- Well-led?
- Good
- Inspectors found strong leadership, supportive teamwork and quality checks. The manager listened to feedback and had an improvement plan.
What inspectors found, March 2019
Ventana Homes Limited was rated Good; inspectors found safe, kind and personalised care, with a few areas needing attention.
This was an unannounced planned inspection on 25 February 2019. Inspectors reviewed records and information from before the visit. They observed care, spoke with four people and staff, and contacted relatives and health professionals. Some people could not describe their experiences, so observations and other people's views were important.
Seven people lived in the home, which could support up to eight adults with learning disabilities. Inspectors found personalised care, staff who knew people well, and positive relationships. People appeared relaxed and happy. The home supported choices, independence, activities and access to health professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in August 2016. Inspectors found legal requirements were met and said the home remained good.
Personalised support
Care plans were detailed and tailored to each person. Staff knew people's needs, preferences and ways of communicating.
“People's care plans contained personalised information which detailed how they wanted their care to be delivered.” from the report
Kind relationships
Inspectors saw positive interactions between staff and people. Relatives said people were happy, relaxed and well cared for.
“People smiled, laughed and actively sought the company of staff.” from the report
Safe staffing and medicines
There was a stable core staff team, with enough staff to meet people's needs. Medicines records were complete and staff were trained and checked.
“Medicine Administration Records were complete and contained no gaps in administration.” from the report
Choice and activities
People were supported to make daily choices, stay active and take part in activities they enjoyed, both at home and in the community.
“People took part in activities such as meals out, swimming, music sessions, manicures, arts and crafts and gardening.” from the report
Strong leadership
The home had quality checks, regular staff communication and a positive culture. Staff and relatives spoke highly of the management.
“There was a positive culture at the service where staff felt listened to and supported.” from the report
Health information
needs fixingFor one person who had recently moved in, staff did not initially know the reason for a regular medical treatment. The manager clarified this with the GP and recorded it in the care plan. Easy-read health books also needed updating.
“The registered manager and staff were not fully aware of the reasons for or what a regular medical treatment they received was.” from the report
Relative involvement
needs fixingMost relatives were involved in care plan reviews, but one relative said they were not involved or kept updated when the plan changed.
“However, one relative felt they were not involved or updated with any changes to their family member's care plan.” from the report
End of life planning
minorEnd of life care plans had not yet been started. The manager planned to consult relatives about this during the following year.
“The registered manager told us they wanted to start looking at end of life care plans for people in the next year.” from the report
- 01How do you make sure staff understand each person's regular medical treatments when they move in?
- 02When will the easy-read health books be updated after appointments?
- 03How will relatives be involved and kept informed when a person's care plan changes?
- 04Have end of life care plans now been discussed with each person and their relatives?
- 05How do you support people who cannot communicate verbally to show that they are unhappy or want to complain?
This was an unannounced planned inspection covering all five CQC questions, using observations, records and feedback from people, relatives, staff and health professionals. This explanation was written from the published report of 29 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ventana Homes Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.