CQC report explained · a residential care home
What the CQC found at Venns Lane Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, safe medicines procedures and clear plans to reduce risks such as falls and choking.
- Effective?
- Good
- Staff understood people's needs, supported good health outcomes and helped people eat and drink enough. Mental capacity and liberty safeguards were applied in the least restrictive way.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to make daily choices and promoted privacy and independence.
- Responsive?
- Good
- Care plans included people's histories, preferences and relationships. The home offered activities, supported communication needs and had systems for complaints and end-of-life care.
- Well-led?
- Good
- People, relatives and staff spoke positively about the manager and the home was managed in a person-centred way. However, systems for notifying CQC about some legally reportable events needed further development.
What inspectors found, February 2019
Rated Good; inspectors found kind, personalised care, with further development needed in reporting some important events to CQC.
This was the first inspection after the provider registered with CQC. The inspection visit took place on 14 February 2019. One inspector observed care, spoke with people, relatives, staff and a health professional, and checked care, medicines and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, clean surroundings and good support with health, food and drink. People were treated with kindness, dignity and respect, and their care was based on their preferences.
The home offered activities and supported people to make choices about daily life. The manager sought feedback and used checks to improve care. However, the systems for notifying CQC about some events that must be reported by law needed further development.
Kind and respectful staff
People described trusting relationships with staff. Inspectors saw staff explain care gently, offer reassurance and respect privacy and dignity.
“The staff are so lovely and kind to us. We couldn't ask for better.” from the report
Enough staff
Inspectors found staffing levels were based on people's needs. Staff had time to talk with people and support their preferred routines.
“There were sufficient staff to care for people and to do things they enjoyed doing.” from the report
Personalised care
Care plans included people's histories, preferences and important relationships. Staff understood how people wanted their care delivered.
“People's care plans recorded their histories, preferences and relationships which mattered to them.” from the report
Good involvement and improvement
The home asked people and relatives for their views and ideas. Inspectors saw that people felt included in discussions about how the home was run.
“People and relatives were happy to discuss the running of the home and were asked for ideas for improvement so felt included and valued.” from the report
Reporting important events
needs fixingThe manager had reported some significant events, but the systems for reporting other events required by law were not yet fully developed. Ask what has been changed since the inspection.
“The systems in place to notify CQC of other events required further development.” from the report
- 01What changes have been made to make sure every event that must be reported to CQC is reported promptly?
- 02How are staffing levels reviewed when people's needs change or new people move in?
- 03How will you record and review my relative's preferences, history and communication needs?
- 04What activities would be available for my relative, including if they did not want to join group activities?
- 05How would you support my relative to make daily choices and maintain their independence?
This was a planned inspection covering all five CQC areas and the overall quality and safety of the service; it was the first inspection after registration. This explanation was written from the published report of 23 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Venns Lane Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 12 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.