CQC report explained · a residential care home
What the CQC found at Vane Hill
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable staffing, robust recruitment checks, risk assessments, safeguarding training and safe medicines management, but discussed improving control of medicine keys and guidance for medicines taken when needed.
- Effective?
- Good
- Staff knew people's needs and received relevant training and support. People had healthy food, support with health appointments and encouragement to make choices and regain skills.
- Caring?
- Good
- Inspectors found kind and compassionate care, with respect for privacy, dignity, culture and personal choices. People were supported to maintain relationships and develop independence.
- Responsive?
- Good
- Care plans reflected people's wishes, needs and goals and were reviewed regularly. People could choose from activities, maintain hobbies and relationships, access information in suitable formats and raise complaints.
- Well-led?
- Outstanding
- Inspectors found exceptionally strong leadership and a shared positive culture. Feedback was used to improve the service, staff felt valued and quality checks helped raise standards.
What inspectors found, March 2018
Rated Good overall, with Outstanding leadership; inspectors found safe, kind and personalised care, while medicines processes still had some areas to improve.
This was an unannounced comprehensive inspection on 11 February 2018. One inspector spoke with seven people, staff, professionals and a relative, and reviewed care records, staff files, training records and quality checks.
The home was rated Good for Safe, Effective, Caring and Responsive. People were described as safe, well cared for and supported by staff who knew them well. Inspectors found enough suitably trained staff, good care planning, healthy food, activities and support for independence.
The home was rated Outstanding for Well-led. Inspectors found a strong and shared approach to personalised care, good links with health and community organisations, and quality checks that led to improvements. The overall rating stayed Good, while Well-led improved from Good at the previous inspection in January 2016.
Enough skilled staff
There were enough suitably qualified and experienced staff to meet people's needs. Recruitment checks and staff training were in place.
“There were sufficient numbers of suitably qualified and experienced staff to meet the needs of people who used the service.” from the report
Knowledgeable, respectful care
Staff knew people well and understood their individual needs. Inspectors saw respect for privacy, choice, culture and independence.
“People received support from staff who knew them well, had developed strong relationships with them and had the knowledge and skills to meet their needs.” from the report
Meaningful activities
People could take part in local activities, work, outings, holidays and daily tasks. These opportunities supported skills, confidence and community involvement.
“People had a range of activities they could be involved in.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicine keys controlled now, and who can access them?
- 02What written guidance is currently used for medicines given when needed for pain or anxiety?
- 03How are people's progress, goals and care plans reviewed with them?
- 04What activities, work or community opportunities are available for residents now?
- 05How do you make sure staff have the training and support needed for alcohol-related brain damage?
This was an unannounced comprehensive inspection covering all five key questions; the previous inspection in January 2016 had rated all five areas Good. This explanation was written from the published report of 22 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Vane Hill
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.