CQC report explained · a residential care home
What the CQC found at Upton Bay Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment and safe medicines management. Risk assessments, equipment checks, infection control and safeguarding arrangements were in place.
- Effective?
- Good
- People received enough food and drink, timely healthcare support and trained staff support. The home met the requirements of the Mental Capacity Act. Inspectors recommended improvements to make the environment more suitable for people living with dementia.
- Caring?
- Good
- People and relatives said staff were kind, caring and respectful. Inspectors saw people being supported with dignity, privacy, choice and independence.
- Responsive?
- Good
- Care plans were personalised and considered people's needs, abilities, interests and end of life wishes. People had access to varied activities and support to keep in touch with relatives and friends.
- Well-led?
- Good
- The home had effective audits, action plans and provider oversight. People, relatives, professionals and staff were positive about the leadership and the home had links with local community groups, churches and schools.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and well-organised care, but the environment did not always help people living with dementia find their way around.
This was the home’s first inspection since it registered. Inspectors visited without notice on 05 and 06 April 2022. They spoke with people, relatives, staff and health and social care professionals, observed care and checked care, medicines, staffing and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines processes, good infection control, personalised care and kind treatment. People had food choices, healthcare support, activities and help to stay independent.
The main issue was the environment for people living with dementia. Some people could not always find their bedroom or the bathroom. The home was asked to consult good practice guidance and planned improvements.
People felt safe
People, relatives and staff told inspectors the home was a safe place. Staff knew how to recognise and report possible abuse.
“People told us it was a safe place to be.” from the report
Kind and respectful staff
People said staff were kind and caring. Inspectors saw staff supporting dignity, privacy, choice and independence.
“Everyone we spoke with told us staff were kind and caring, nothing was too much trouble for them.” from the report
Personalised activities
People were supported to continue hobbies and interests, with group and one-to-one activities available. Their choice not to join in was respected.
“People had access to a wide range of activities to keep them active, involved and stimulated.” from the report
Good oversight
The home used audits, action plans and an electronic system to monitor quality and safety. Inspectors found that planned actions were followed up and completed.
“Quality assurance systems operated effectively within the home, the provider had additional oversight of the home by monitoring visits and an electronic compliance system.” from the report
Dementia-friendly environment
minorIn some areas, the layout and decoration did not help people living with dementia recognise where they were. Some people could not always find their bedroom or the bathroom.
“However, in some areas of the home the décor did not always support people to orientate themselves to their surroundings.” from the report
- 01What changes have been made to help people living with dementia find their bedrooms and bathrooms?
- 02How are staff involved in the planned study days about people's care plans?
- 03What changes have been made to the care plan format, and how do you check that plans reflect changing needs?
- 04How do you maintain staffing levels when there are unplanned shortages such as sickness?
- 05How do you gather and respond to complaints now that there had been no complaints at the time of the inspection?
This was an unannounced, planned first inspection covering all five CQC questions and infection prevention and control measures. This explanation was written from the published report of 10 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Upton Bay Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021
Registered with the Care Quality Commission on 25 February 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.