CQC report explained · a nursing home
What the CQC found at Uplands Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following infection prevention and control procedures. They were assured about PPE, testing, admissions, visits, social distancing, cleaning and managing outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Requires improvement
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
Targeted inspection found good infection control, but the service was inspected and not rated.
Inspectors visited on 17 November 2020 after receiving concerns about infection prevention and control. The visit was announced and focused only on infection control measures.
They were assured that the home was preventing infections during visits and admissions, using PPE safely, supporting testing, and managing cleaning, shielding and social distancing. They also saw arrangements for window visits and separate support for people who had tested positive for COVID-19.
The home was marked 'Inspected but not rated'. This was not a full inspection of all five areas of care, so the report does not provide an overall quality rating.
Safer settling-in arrangements
New residents were placed in rooms where window visits could take place whenever possible. This helped people who were self-isolating keep in touch with loved ones.
“People who moved to the home were accommodated in rooms where window visits could take place, whenever possible.” from the report
COVID-19 cleaning arrangements
People who tested positive were supported by a specific carer who also cleaned their room. Detailed cleaning schedules were used to support this work.
“People who had tested positive for COVID-19 were being supported by a specific carer who also ensured their room was clean.” from the report
Planned visiting arrangements
The home had visiting risk assessments and care plans that considered each person's support needs before visits could take place.
“The provider had developed visiting risk assessments and care plans for people.” from the report
Correct PPE use
Staff were seen wearing PPE correctly and could explain how it should be used under current guidance.
“Staff were observed wearing personal protective equipment (PPE) correctly and were able to explain how this was used in line with current guidance.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its approach. The report does not say that this led to a breach or enforcement action.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01How are rooms and window visits arranged for people who are newly admitted or self-isolating?
- 02How are people who test positive for COVID-19 supported, and who is responsible for cleaning their rooms?
- 03How are visiting risk assessments and care plans updated when a person's needs change?
- 04How often are staff checked on their use of PPE and access to testing?
- 05What resources has the home used to develop its infection prevention and control approach?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated overall. This explanation was written from the published report of 12 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Uplands Nursing Home
5 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- July 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2017Requires improvementstayed Requires improvementWell-led: Requires improvement
- July 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2020
Registered with the Care Quality Commission on 1 May 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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