CQC report explained · a residential care home
What the CQC found at Unity Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, staffing levels were sufficient, recruitment checks were completed and medicines were given safely and as prescribed.
- Effective?
- Good
- Staff had suitable training and supervision. People received support with food, health appointments and their individual care needs, and staff sought consent.
- Caring?
- Good
- People and relatives said staff were kind and compassionate. Inspectors found that privacy, dignity, choice and independence were respected.
- Responsive?
- Good
- Care was personalised to people's needs and interests. Staff supported activities, flexible mealtimes and lifestyle choices, and the home had a complaints process.
- Well-led?
- Good
- The home had a registered manager, regular quality checks and systems for reviewing care plans, risk assessments and medicines records. People, relatives and staff were involved in decisions about the service.
What inspectors found, December 2018
Unity Care was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced comprehensive inspection on 19 November 2018. One inspector spoke with two people living at the home, two relatives, two care staff and the registered manager. They reviewed care records, staff files, medicines records, training records and the home's quality checks.
Inspectors found people were safe, with suitable risk assessments, enough staff and safe medicines management. Staff had relevant training and supported people with health appointments, food, consent and day-to-day choices.
People were treated with kindness and their privacy, dignity and independence were respected. Care was personalised, activities reflected people's interests, and relatives and staff felt able to raise concerns with the manager.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at the previous inspection in August 2016, so this inspection found that the rating remained unchanged.
Safety and staffing
Inspectors found suitable risk management, enough staff and appropriate recruitment checks. People and relatives said they felt safe.
“People were kept safe and secure from risk of harm.” from the report
Choice and independence
People were supported to make choices and do tasks for themselves, rather than staff doing everything for them.
“People's choices and independence were respected and promoted.” from the report
Personalised activities
Staff knew people's interests and supported them to take part in activities and outings they enjoyed.
“Care plans included information about people's individual care and support needs, including activities and hobbies they were interested in.” from the report
Quality monitoring
The provider had checks covering care plans, risk assessments and medicines records, and used feedback from people, relatives and staff.
“The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicines checked today, and how do you respond if a dose is missed or a record is incomplete?
- 02How do you make sure there are enough trained staff to support each person's needs, including during staff absences?
- 03How are relatives involved in reviewing and changing care plans?
- 04How do you support each person to keep their independence and take part in activities they enjoy?
- 05How do your current quality checks identify and act on any concerns about care, risks or medicines?
This was an unannounced comprehensive inspection covering all five CQC questions, and the previous Good ratings from August 2016 remained unchanged. This explanation was written from the published report of 12 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Unity Care
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
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Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
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