CQC report explained · a residential care home
What the CQC found at 60 Woodland Way
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, thorough recruitment checks, detailed risk assessments and safe medicines systems. Infection control and emergency arrangements were also found to be effective.
- Effective?
- Good
- This question was not inspected during this visit. Its rating was carried over from the previous inspection.
- Caring?
- Good
- This question was not inspected during this visit. Its rating was carried over from the previous inspection.
- Responsive?
- Good
- This question was not inspected during this visit. Its rating was carried over from the previous inspection.
- Well-led?
- Good
- Inspectors found clear leadership, regular audits and a positive, open culture. The home used feedback, complaints and incidents to identify improvements.
What inspectors found, March 2023
Rated Good; inspectors found safe, well-organised care and strong management at the home.
The CQC made an unannounced visit on 9 March 2023 and completed inspection activity on 10 March. One inspector visited the home, spoke with people, visitors, relatives, staff and professionals, and reviewed care plans, risk records, medicines records, staff files and management checks.
The home supported six older people with learning disabilities and autistic people. Inspectors found enough trained staff, safe medicines systems, regularly reviewed risk plans and good infection control. People appeared relaxed and positive, and relatives and professionals spoke positively about the care.
The home was rated Good overall, with Safe and Well-led also rated Good. This means inspectors found people were safe and the service was consistently managed. The overall rating remained Good, the same as at the previous inspection published on 12 August 2017.
Enough staff
Staffing had increased to meet changing needs. Inspectors saw staff respond quickly to people's requests and found recruitment checks were thorough.
“There were now enough staff to safely meet people's care and support needs.” from the report
Safe medicines
Medicines were administered, stored and checked safely. Staff received training and their competence was regularly assessed.
“Medicines were safely administered, appropriately stored, disposed of, and regularly audited by managers and senior staff.” from the report
Personalised support
Care plans included detailed information about people's preferences, communication and support needs. Staff used pictorial cards and Makaton to support choice and understanding.
“People's care plans were person-centred and contained detailed information about their unique strengths, likes and dislikes” from the report
Strong partnerships
The home worked closely with health and social care professionals and shared information about changing needs.
“We all work well together as a team. It's a real partnership.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current ratings for Effective, Caring and Responsive, which were not inspected during this visit?
- 02How will you manage my relative's specific eating and drinking risks, including any risk of choking?
- 03How will you communicate with my relative if they have limited speech or prefer gestures, symbols or Makaton?
- 04How many support workers will be on duty during the day and at night?
- 05How are relatives involved in care reviews, decisions and feedback about the service?
This was a focused inspection of Safe and Well-led only; the other key question ratings were carried over from the previous inspection. This explanation was written from the published report of 29 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and measures to manage COVID-19 risks.
The inspection took place on 7 February 2022 and was announced 48 hours in advance. It was a targeted inspection about infection prevention and control during the COVID-19 pandemic, including staffing pressures.
Inspectors found that the home was clean and had enough protective equipment. Staff were trained in infection control, used protective equipment correctly and took part in regular COVID-19 testing. Visits were supported in line with guidance, with telephone, video and window visits available when people had to isolate.
The home was inspected but not rated. This means the visit checked specific infection control arrangements rather than giving an overall quality rating.
Infection control
The home had arrangements for preventing and managing infections. Inspectors were assured that its infection control policy was up to date.
“We were assured that this service met good infection prevention and control guidelines.” from the report
Protective equipment and training
Staff used protective equipment in line with guidance, had ongoing training and the home had enough supplies.
“Staff wore their personal protective equipment (PPE) in accordance with current (IPC) guidance.” from the report
Clean environment
Inspectors found the home clean and with a routine for cleaning frequently touched surfaces during the day.
“The care home looked and smelt clean.” from the report
Keeping families in touch
The home supported visits and offered other ways for people to stay in contact with family and friends when in-person visits were not possible.
“Alternative arrangements had been put in place to help people who had been required to self-isolate in their room remain in contact with their family and friends.” from the report
Staffing arrangements
The provider had measures to reduce the impact of COVID-19 staffing pressures. The home had its full complement of care staff at the inspection.
“The service currently had its full complement of care staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection in February 2022?
- 02What are your current arrangements for visits if someone living in the home has to self-isolate?
- 03How do you check that staff use protective equipment correctly and keep high-touch areas clean?
- 04How do you manage staffing pressures during sickness or an infection outbreak?
- 05How do you arrange testing and vaccination requirements for staff and visiting professionals?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 60 Woodland Way
3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- August 2017Goodup from Requires improvementSafe: GoodWell-led: Good
- July 2016Requires improvementSafe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Merton
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Most charge £980 to £1,230 a week. 78 can care for a couple. 11 years' experience on average.
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