CQC report explained · a nursing home
What the CQC found at Tyne Grange
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, June 2022
Rated Outstanding overall; inspectors found exceptionally caring, well-led support and Good ratings for safety, effectiveness and responsiveness.
This was the first rated inspection of the newly registered home. The inspection was planned and covered all five areas CQC looks at. One inspector reviewed records, observed care and spoke with seven people, nine staff and seven health and social care professionals.
The home was rated Outstanding overall. Caring and well-led were Outstanding. Safe, effective and responsive were Good. Inspectors found highly personalised care, strong relationships, good partnership working and effective leadership.
People were supported to make choices, become more independent and follow their interests and wishes. Medicines, staffing, risk management and infection control were found to be safe.
Kind and respectful care
People were treated with dignity and compassion. Inspectors found that staff built trusting relationships and helped people enjoy a better quality of life.
“People were exceptionally well-supported and treated with dignity and respect.” from the report
Personalised support
Care plans were detailed and focused on each person's wishes, abilities and goals. Staff supported people to make choices and develop their independence.
“Care plans were exceptionally detailed with a consistently high degree of personalisation and provided staff with an excellent guide to understanding each person.” from the report
Strong leadership
The home had a clear person-centred culture and effective systems for monitoring quality. People and staff felt able to approach the management team.
“There was a very strong and effective governance system in place.” from the report
Good partnership working
Staff worked closely with health and social care professionals. Inspectors found examples of this helping people avoid hospital admissions and maintain their placements.
“The registered manager and management team worked in an extremely collaborative way with other agencies.” from the report
Safe care arrangements
Inspectors found suitable systems for managing risks, medicines, staffing and infection prevention. People had care plans explaining how identified risks should be managed.
“Risks were assessed to ensure people were safe and staff took action to mitigate any identified risks.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan if their needs or risks changed?
- 02How do you support people to become more independent and follow their personal goals?
- 03How would you involve my relative and our family in decisions about their care?
- 04What training and supervision do staff receive for complex mental health or physical needs?
- 05How do you support people to manage their own medicines safely where this is possible?
This was a planned first rated inspection covering all five areas, including infection prevention and control under Safe. This explanation was written from the published report of 2 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tyne Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- September 2020
Registered with the Care Quality Commission on 14 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
36 live-in carers within about an hour of Newcastle upon Tyne
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,160 a week. 30 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.