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CQC report explained · a residential care home

What the CQC found at Two Rivers

Inadequatepublished 9 November 2023, 2 years ago

Rated Inadequate: inspectors found the home performing badly and the CQC has taken enforcement action.

The five questions inspectors ask
Safe?
Inadequate
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Inadequate
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Inadequate
Are people treated with kindness and dignity?
Responsive?
Inadequate
Is care built around the person? Care plans, activities, complaints.
Well-led?
Inadequate
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Two Rivers.

The story over the years

Every inspection of Two Rivers

4 rated inspections over 7 years: the service has slipped, from Good to Inadequate.

  1. November 2023Inadequatecurrent ratingdown from Good
    Safe: InadequateEffective: InadequateCaring: InadequateResponsive: InadequateWell-led: Inadequate
  2. May 2023Goodstayed Good
    Safe: GoodWell-led: Requires improvement
  3. September 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  4. January 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. September 2024

    Registered with the Care Quality Commission on 27 September 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

At least 100 live-in carers within about an hour of Barnet

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,300 a week. 83 can care for a couple. 12 years' experience on average.

Folasade A.
2 reviews
From £1,155 a week, 20 years caring
Based about 4 minutes from Barnet. Can care for a couple
Elena Luminita M.
2 reviews
From £980 a week, 8 years caring
Based about 17 minutes from Barnet
Ruxandra B.
1 review
From £1,295 a week, 11 years caring
Based about 18 minutes from Barnet. Can care for a couple
Rosemary S.
1 review
From £1,120 a week, 17 years caring
Based about 25 minutes from Barnet. Can care for a couple
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
John M., about Liliana S.
“Folasade is really kind, patient and respectful, has a fantastic sense of humour and such a positive outlook on life.”
A previous client, about Folasade A.
See live-in carers near BarnetProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.