CQC report explained · a residential care home
What the CQC found at Sybden
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were assessed in detail, staffing was flexible, and medicines were safely managed with accurate records.
- Effective?
- Good
- People's needs were comprehensively assessed and staff knew how to support them. People were supported with healthy food, healthcare access, independence and decision-making.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People had choice and control, and were supported to maintain privacy, independence and relationships.
- Responsive?
- Good
- Care plans were personalised and included people's preferences and communication needs. Activities and holidays were planned around what people wanted to do.
- Well-led?
- Good
- The home had a registered manager, an open culture and systems for checking quality. People, relatives and staff were invited to share their views.
What inspectors found, April 2019
Turning Point - Sybden was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a planned inspection on 7 March 2019. One inspector spoke with people living at the home, observed staff, spoke with staff and managers, and checked care plans, medicines records, training records, audits and other documents.
The inspectors found that people were protected from abuse and avoidable harm. Staffing was flexible, medicines were managed safely, risks were assessed, and staff had the training and support they needed. People were also helped to eat well and access health professionals.
People were treated with kindness, dignity and respect. Their care was personalised, and staff supported their choices, independence, activities and relationships. The home had an open culture, used audits to check its work, and had a registered manager.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at the previous inspection, published in June 2016.
Detailed risk planning
Risks were assessed thoroughly while still protecting people's freedom and choices.
“Risk assessments were thorough and detailed how to minimise risk whilst ensuring people's freedoms were not unnecessarily restricted.” from the report
Kind and respectful care
Inspectors saw staff treating people with kindness and respect and supporting their dignity.
“People were supported and treated with dignity and respect; they were involved in making decisions about their support.” from the report
Personalised support
Care plans recorded the support people needed as well as their preferences, and staff knew people well.
“Care plans were clear, concise and detailed the support people required whilst ensuring they captured people's preferences.” from the report
Positive atmosphere
Inspectors saw positive relationships between people and staff, with people and staff enjoying each other's company.
“There was a positive atmosphere at the service. We saw people and staff interacting with each other throughout the day and enjoying each other's company.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing be arranged around my relative's appointments, activities and wishes to go out?
- 02How will you make sure my relative's medicines, including any 'as required' medicines, are given and recorded safely?
- 03How will my relative be involved in decisions about their care, and how will best-interest decisions be recorded if needed?
- 04How will my relative communicate a complaint or concern if they do not use speech?
- 05How will you support my relative's healthcare needs, including advice from specialists such as speech and language therapists?
This was a planned inspection of the care home that looked at the premises and care provided and assessed all five CQC questions. This explanation was written from the published report of 5 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sybden
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 8 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.