CQC report explained · a residential care home
What the CQC found at Parkview
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and personalised care, with improvements made to medicines management since 2015.
The inspection was unannounced and took place on 25 and 31 October 2017. One inspector observed care, spoke with people, relatives, staff and professionals, and reviewed care, medicines, training and quality records.
The home supported up to six people with learning disabilities and was full during the inspection. Inspectors found people appeared safe and happy, staff understood their needs, medicines were managed safely, and staffing levels were sufficient.
Care plans were detailed and personalised. People were supported with communication, health needs, food and drink, activities, family contact and community life. The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led.
The previous inspection in August 2015 had found problems with medicines management and risk assessments. Inspectors said the necessary improvements had been made by this inspection.
Medicines were improved
Inspectors found that medicines were safely stored, given by trained staff and accurately recorded. This addressed problems identified at the previous inspection.
“We found that people were supported to take their medicines by trained staff.” from the report
Kind and respectful care
Staff supported people calmly and respectfully. They used communication aids and paid attention to body language, privacy and dignity.
“Throughout our visit we saw kind and caring interaction between staff and the people who used the service.” from the report
Personalised support
Care plans reflected people's preferences, routines and choices. People could take part in activities, hobbies, community trips and family contact.
“People's care plans were detailed, personalised and contained information to enable staff to meet their identified care needs.” from the report
Active management
The manager was visible and supportive. The home used feedback, incident reviews and audits to monitor care and identify improvements.
“A number of systems were in place to monitor and review the quality of the service provided to people to ensure they received a good standard of care.” from the report
Some areas needed redecoration
minorThe general environment was satisfactory, but inspectors said some bathroom and toilet areas would benefit from redecorating.
“some of the bathroom and toilet areas would benefit from being redecorated” from the report
- 01What checks are now used to make sure medicines remain accurate and safely managed?
- 02How often are individual risk assessments reviewed and updated when people's needs change?
- 03How will you support my relative to communicate choices, wishes or distress?
- 04Which activities and community opportunities would be available for my relative?
- 05When will the bathroom and toilet areas be redecorated?
This was an unannounced comprehensive inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 5 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkview
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 8 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.