CQC report explained · a residential care home
What the CQC found at Hollygrove
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and support for people during the pandemic.
This was a targeted, announced inspection on 25 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
Inspectors found that visitors were screened and given protective equipment. Staff had infection control training, used protective equipment safely and were regularly checked. The home was clean, testing was taking place and the visiting policy followed government guidance.
The home also used different ways to help people understand pandemic restrictions and stay in touch with family and friends. Staff had access to wellbeing support.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for all five areas of care.
Infection control
Visitors were screened and given protective equipment. Staff had training and used protective equipment effectively.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
The home had extra cleaning measures for frequently touched areas, and inspectors found all areas clean.
“Additional cleaning measures of frequent touch points had been introduced in the home. All areas of the home were clean.” from the report
Keeping people connected
Technology was used to help people maintain relationships with friends and family in the UK and abroad.
“Staff had used technology to support people to maintain relationships with friends and family in the UK and abroad.” from the report
Support for staff
The provider had made a range of wellbeing support available to staff.
“The provider had been proactive in ensuring staff had access to a range of well-being support.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current arrangements for visitors and infection control?
- 02How do staff now explain restrictions and health protection measures to people living at the home?
- 03How are people supported to keep in contact with family and friends?
- 04What measures are currently in place if COVID-19 causes staff shortages?
- 05What is the home's current full CQC rating, since this inspection was not rated?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not assess the other four quality areas or provide an overall rating. This explanation was written from the published report of 18 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Turning Point - Hollygrove was rated Good overall, with safe, caring and personalised support, and improved monitoring.
The announced inspection took place on 23 and 25 January 2018. One inspector reviewed care records, medicines records, staff files, training records and quality checks. They spoke with people, relatives, staff and healthcare professionals, and observed interactions where people could not speak with them.
The home supported seven people with learning disabilities and could accommodate up to nine. Inspectors found that people were safe, their risks were reviewed, medicines were managed properly and staffing levels met their needs. Staff understood people's communication, health and support needs and treated people with kindness, dignity and respect.
All five areas were rated Good. Safe, Effective, Caring and Responsive remained Good. Well-led improved from Requires Improvement to Good because the home had strengthened its checks and systems for finding and making improvements. The overall Good rating stayed the same as at the previous inspection.
People were kept safe
Staff understood safeguarding and individual risks. Incidents were reviewed and used to update risk assessments and support.
“There were arrangements in place for the service to make sure that action was taken and lessons learned when things went wrong, to improve safety across the service.” from the report
Kind and respectful staff
Staff knew people's communication methods, preferences and routines. They respected privacy and gave people choices about their care and daily life.
“Staff treated people with kindness, respect and compassion.” from the report
Personalised activities
People had busy programmes that included daily living skills, leisure activities, day centres and events they chose to attend.
“Staff supported people to engage in a wide range of activities and interests.” from the report
Better management checks
The home had improved how it monitored its service since the previous inspection. Audits covered medicines, care planning, incidents, staff support and the environment.
“The provider had made improvements in how the service was monitored since our last inspection, including the audit of medicines management and care planning.” from the report
Inspectors raised no specific concerns in this report.
- 01How often will my relative's risk assessments and care plan be reviewed, and what happens if their needs or behaviour change?
- 02How will you make sure medicines remain accurate and safely managed, including medicines given only when needed?
- 03What activities and community opportunities would be available for my relative, and how would you match them to their choices?
- 04How will you involve our family in best-interest decisions or changes to care if my relative cannot make a particular decision?
- 05What audits and checks do you carry out now, and how will you tell us if they identify a problem?
This was an announced inspection of the whole care home, including accommodation and personal care, and it assessed all five CQC questions. This explanation was written from the published report of 23 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hollygrove
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 8 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
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“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.