CQC report explained · a nursing home
What the CQC found at Birchwood Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were assessed, medicines were administered safely and there were enough staff overall. Two people said they sometimes had to wait for support during busy periods.
- Effective?
- Good
- Staff had relevant training, including specialist mental health training. People received support with nutrition, health appointments and decisions about their care.
- Caring?
- Good
- Inspectors saw staff treating people with kindness and respect. People were supported to make choices, maintain independence and have privacy.
- Responsive?
- Good
- Care plans reflected people's individual needs, routines and preferences. The home provided activities, supported personal interests and had a complaints process.
- Well-led?
- Good
- The home had a registered manager, regular checks and systems for learning from incidents and feedback. Records and quality monitoring systems were effective.
What inspectors found, November 2018
Turning Point - Birchwood Nursing Home was rated Good; inspectors found safe, kind and personalised care, with occasional waits for support.
This was an unannounced inspection on 18 October 2018. Inspectors reviewed notifications and provider information, spoke with people living at the home, staff and health and social care professionals, observed care, and checked care, medicines, staff and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff overall, safe medicines practice, suitable training, good care planning and respectful relationships.
The home supports up to 16 people with nursing or personal care, and specialises in rehabilitation for people with enduring mental health conditions. There were 14 people living there at the inspection. The previous inspection in March 2016 also rated the home Good.
Kind and respectful staff
People described staff as kind, supportive and compassionate. Inspectors observed staff speaking respectfully and protecting people's privacy.
“People said staff treated them with kindness and compassion.” from the report
Safe care
Risks were assessed and reviewed, staff understood safeguarding procedures, and medicines were stored and given safely.
“The service continued to provide safe care.” from the report
Personalised support
Care records included people's routines, preferences, life histories and strengths. People were involved in decisions about their care.
“Information about each person was detailed and written in a person-centred way focussing on their abilities and strengths.” from the report
Independence and activities
People were supported to develop daily living skills, prepare some meals, take part in activities and follow their own interests.
“People were supported to be independent and develop new skills.” from the report
Good management and monitoring
The home had regular checks, staff supervision, feedback systems and action plans to improve the service.
“We found that records were sufficiently maintained and effective systems were in place to monitor the quality of the service.” from the report
Occasional waits for support
needs fixingTwo people said they sometimes waited for help during the day when staff were supporting someone to attend an appointment. The area manager said staffing levels during busy periods would be reviewed.
“There were sufficient staff on duty to meet people's needs although two people told us that they occasionally had to wait for support during the day if staff were supporting someone to an appointment.” from the report
- 01How do you make sure people do not wait too long for support during busy periods or staff appointments?
- 02What staffing levels are in place during the day and at night, and how are they adjusted when people's needs change?
- 03How would you support my relative to develop independence and daily living skills?
- 04Which activities are currently available, and how are they matched to each person's interests?
- 05How is specialist mental health training kept up to date for staff?
This was an unannounced inspection of the whole service covering Safe, Effective, Caring, Responsive and Well-led; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 20 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Birchwood Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 8 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Oldham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.