CQC report explained · a residential care home
What the CQC found at Tudor Rose Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed. Medicines were stored securely and given at the right time, and there were suitable numbers of staff on duty.
- Effective?
- Good
- Staff received training and supported people with their health appointments, food and drink. People's capacity and any restrictions on their liberty were considered and handled lawfully.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were supported to make choices, remain independent and keep in touch with relatives.
- Responsive?
- Good
- Care plans included people's likes, dislikes and support needs, and were reviewed with them. People could choose activities and how to spend their time, and communication support was available.
- Well-led?
- Good
- The registered manager and provider used checks and audits to monitor care, medicines, safety and records. Staff and people were asked for their views, and improvements had been made since the previous inspection.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with well-led arrangements improved since the previous inspection.
Inspectors visited without notice on 14 January 2019. They spoke with people living in the home, relatives and staff. They observed care, checked three care records and reviewed management records and information held by the CQC.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were protected from abuse, received their medicines safely and had suitable staffing. The home was clean and staff understood people's needs.
People were treated kindly and with respect. They were supported to make choices, maintain relationships, attend health appointments and take part in activities. Care plans described people's preferences and were reviewed regularly.
The previous inspection in August 2016 rated the home Good overall but Requires Improvement for Well-led. Inspectors found that quality checks had improved, so Well-led was now rated Good. The report found no serious risks or concerns.
Kind relationships
Staff knew people well and understood what mattered to them. Inspectors saw people looking relaxed and comfortable with staff.
“People were treated with kindness and the staff knew each person well.” from the report
Safe medicines support
People received medicines at the correct time. Staff explained medicines, did not rush people and had information for medicines prescribed when needed.
“People received their medicines at the right time and staff spent time with people to ensure these were taken.” from the report
Personalised care
Care plans recorded people's preferences and how they wanted support. People were involved in discussing their care and could choose activities and how to spend their time.
“People had a support plan that was personalised and contained evidence of their likes and dislikes and how they wanted their care and support provided.” from the report
Improved oversight
Quality checks covered areas including care plans, medicines, health and safety and incidents. The report says the home had improved its well-led arrangements since 2016.
“The provider carried out quality checks on how the service was managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they became anxious, upset or socially isolated?
- 02How would you meet my relative's dietary, cultural and swallowing needs?
- 03What activities would be suitable for my relative, and how would you support them to stay in touch with family and friends?
- 04How would you communicate information to my relative if they had difficulty reading, understanding or speaking English?
- 05How would you involve my relative and our family in reviewing their care plan?
This was an unannounced inspection of the overall service and all five CQC areas; it used information from records, observations and discussions with people, relatives, staff and other professionals. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tudor Rose Rest Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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