CQC report explained · a residential care home
What the CQC found at Tudor Gardens
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were supported by enough staff, and staff understood safeguarding and people's safety risks. Medicines checks, recruitment checks, cleaning arrangements and accident monitoring were in place.
- Effective?
- Good
- Staff had training and understood consent requirements. People were supported with food, drinks, specialist diets and access to doctors, dentists and other health professionals.
- Caring?
- Good
- Inspectors saw warm and respectful relationships between staff and people. People were supported to make choices and maintain independence.
- Responsive?
- Good
- Care was adapted to people's preferences, histories, communication needs and interests. People were supported with activities, community events and accessible information about complaints.
- Well-led?
- Good
- The registered manager and staff were described as approachable and supportive. Regular checks were completed, and the report says identified improvements were acted on.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 26 September 2018. Two inspectors spoke with people living at the home, relatives and staff. They reviewed care plans, recruitment records, medicines records and quality checks.
Inspectors found that people were kept safe, received their medicines and had enough staff support. Staff understood safeguarding, had suitable recruitment checks and supported people to access health professionals and maintain a healthy diet.
People had positive relationships with staff. Their choices, dignity, communication needs and personal preferences were respected. People were supported with activities, community involvement and individual routines.
The overall rating was Good, and each of the five areas was rated Good. This was unchanged from the previous inspection on 8 March 2016.
Enough staff
Inspectors observed staff available to support people promptly. Staff said shifts were covered when colleagues were absent to maintain consistent care.
“People were supported by sufficient staff and during the inspection we observed that staff were available to support people promptly.” from the report
Respect for choice
Staff sought consent before providing care and respected a person's refusal of support. People were also encouraged to make choices about their daily lives.
“During the inspection we saw staff asking people's consent to provide care and when one person refused support this was respected by the member of staff.” from the report
Kind relationships
People appeared comfortable with staff, who offered reassurance and treated people with dignity and respect.
“During our inspection we saw staff approached people in a friendly manner and we heard staff chatting with people, offering people support and reassurance where necessary.” from the report
Individual support
Care plans included people's histories and preferences. Staff supported activities, meals and routines that reflected individual needs and interests.
“Staff respected people's individuality and diversity. Care files contained information about people's personal histories and people's preferences” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels maintained when staff are off work, and how is consistent care protected?
- 02How are medicines records checked now, following the action taken to improve medicines storage?
- 03How will the planned care-plan software trial improve the updating of care plans and risk assessments?
- 04How are specialist dietary needs, including choking risks, monitored and reviewed with health professionals?
- 05How can people who use the service raise a complaint in a format they can understand?
This was an unannounced inspection covering all five CQC questions and the overall rating; all ratings were reviewed and remained Good. This explanation was written from the published report of 3 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tudor Gardens
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.