CQC report explained · a residential care home
What the CQC found at Triple S Care & Support Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by detailed risk assessments and enough staff. Medicines were stored and given safely, and staff training and competence were checked.
- Effective?
- Good
- People had detailed assessments and regularly reviewed support plans. Staff had specialist training, and people were supported with food, healthcare and independent living skills.
- Caring?
- Good
- People were treated with kindness and respect. They had keyworkers, were involved in decisions and were supported to maintain privacy and independence.
- Responsive?
- Good
- Support was arranged around people's routines, preferences and goals. Staff helped people take part in activities, use community services and access specialist advice.
- Well-led?
- Good
- People, relatives and staff were happy with how the home was run. Audits were carried out, concerns were acted on and people were encouraged to help shape the service.
What inspectors found, January 2019
Triple S Care & Support Services was rated Good; inspectors found safe, kind and personalised care, with some décor repairs still needed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection in 2015.
The inspection was unannounced and took place on 4 December 2018. One inspector spoke with people living in the home, relatives, staff, the manager and a professional. They also checked care records, medicines records, staff files and management checks.
Inspectors found enough staff, safe medicines management, detailed risk assessments and well-trained staff. People were treated with kindness, involved in decisions and supported to build independence. Some areas of the building needed repairs or improvements to the décor, and plans were in place to address this.
No enforcement action was required. The Good rating means inspectors found the home met the relevant requirements and provided a good standard of care at the time of this inspection.
Detailed risk planning
Staff understood the risks people faced and followed consistent plans to keep them safe while supporting positive risks and independence.
“People were kept as safe as possible because staff had carefully assessed the risks to people and there was a shared understanding of what action should be taken to reduce these risks.” from the report
Kind and respectful care
Inspectors saw staff treating people with kindness and respect. People and relatives said they liked the staff team.
“We observed people being treated with kindness and respect by staff and people told us they liked the staff team.” from the report
Personalised support
Staff knew people's preferences and arranged care around their routines, including sleeping patterns, medication times and personal goals.
“People's support was arranged around their routines and preferences.” from the report
Promoting independence
People were supported to cook, shop, manage laundry and cleaning, and develop independent living skills in their own flats.
“We saw that people had the opportunity to develop their independence in their flats and were involved in cooking, shopping, laundry and cleaning routines.” from the report
Good staff training
Staff had relevant specialist training and opportunities to reflect on their work and improve the support they provided.
“People were supported by staff that had received specialist training to improve the quality of support they received.” from the report
Décor and repairs
minorSome parts of the building needed repairs or improvements to the décor, including the hall and main lounge. The manager knew about this and had plans for the work.
“Some areas needed repairs or improvements to the décor, including the hall and main lounge.” from the report
- 01Have the planned repairs and décor improvements to the hall and main lounge been completed?
- 02How are people's individual risk plans reviewed when their needs or behaviour change?
- 03How will you support my relative to build independence through cooking, shopping, laundry or other daily activities?
- 04How often will my relative meet their keyworker to review their goals and express their views?
- 05How are concerns raised in keyworker meetings recorded and followed up?
This was an unannounced planned inspection covering all five rating areas, with both the premises and the care provided looked at. This explanation was written from the published report of 5 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Triple S Care & Support Services
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Triple S Care & Support Services →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Registered with the Care Quality Commission on 23 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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