CQC report explained · a residential care home
What the CQC found at Tresleigh
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding, risk management, staffing, medicines systems and infection control. Accidents and incidents were reviewed so lessons could be learned.
- Effective?
- Good
- Staff used positive behaviour support and tailored health programmes to improve people’s wellbeing, healthcare access, nutrition and independence. Staff training and competency checks were in place.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff understood different communication methods and supported people to make everyday choices.
- Responsive?
- Good
- Care plans reflected people’s needs and preferences. Staff supported communication, relationships, activities and community involvement, although some preferred activities had been affected by COVID-19 restrictions.
- Well-led?
- Good
- Inspectors found approachable management, clear responsibilities and regular audits. Relatives, staff and healthcare professionals gave positive feedback about the home.
What inspectors found, July 2021
Tresleigh is rated Good; inspectors found safe, caring and highly personalised support for autistic people.
This was the home’s first inspection. One inspector visited on 15 June 2021, met all four people living there, and spoke with managers, care staff, relatives and healthcare professionals. The inspector also reviewed care records, staff records and other management documents.
The home supported four people with autistic spectrum disorders. Inspectors found that people had choice, privacy and independence. Staff knew people well and used personalised communication and positive behaviour support plans to reduce distress and help people achieve their goals.
Inspectors found safe medicines management, suitable staffing, good infection control and appropriate risk assessments. They also found kind care, effective support with health needs, good activities and strong leadership.
The overall rating was Good. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so there was no earlier rating to compare with.
Personalised behaviour support
Staff used detailed positive behaviour support plans to understand triggers and respond consistently. This helped reduce incidents and restrictive interventions for people.
“This pro-active approach had reduced the number of incidents, of behaviour that challenged the service, and the need for restrictive interventions.” from the report
Choice and independence
People were supported to make choices, develop skills and take part in activities suited to their interests and abilities.
“The model of care and setting maximised people's choice, control and independence.” from the report
Support with healthcare
Staff used patient, planned approaches to help people overcome long-standing anxieties about medical treatment and appointments.
“Staff had played an essential role in helping them to live healthier lives and supported them to overcome long standing anxieties about accessing healthcare services.” from the report
Kind and respectful care
Inspectors found trusting relationships between people and staff. Staff supported privacy, dignity and communication.
“People had built caring and trusting relationships with staff.” from the report
Strong leadership
Managers provided clear leadership and used audits, staff feedback and professional relationships to improve the service.
“The management team carried out regular audits of care plans, medicines and observations of staff practice.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you develop a positive behaviour support plan for my relative, and how would you measure whether it is helping?
- 02How do you keep staff approaches consistent, particularly when regular staff are absent?
- 03How would you support my relative with medical appointments, tests or vaccinations if they were anxious about them?
- 04How would my relative and our family be involved in creating and reviewing the care plan?
- 05Which activities and opportunities to use the local community are currently available?
This was the first planned inspection and covered all five key questions, including infection prevention and control; there was no previous rating to carry over. This explanation was written from the published report of 16 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tresleigh
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2019
Registered with the Care Quality Commission on 12 July 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.