CQC report explained · a residential care home
What the CQC found at Tresillian Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. There were enough staff, risk assessments were in place, medicines were checked and infection prevention arrangements were found to be effective.
- Effective?
- Good
- People helped create their care plans and were supported with health appointments, meals and daily choices. Inspectors noted that the kitchen was not currently accessible to some wheelchair users.
- Caring?
- Good
- Staff were described as kind and respectful. People were involved in decisions, and staff supported their privacy, dignity and independence.
- Responsive?
- Good
- Care plans reflected people's own choices and communication needs. People were supported to take part in activities, develop relationships and spend time in the local community.
- Well-led?
- Good
- Inspectors found an open, person-centred culture. The home used feedback, staff meetings, audits and provider visits to identify and make improvements.
What inspectors found, September 2022
Rated Good; inspectors found safe, kind and person-centred care, with kitchen access for wheelchair users still to be improved.
The inspection was unannounced and took place on 30 August 2022. One inspector spoke with people living in the home, staff and the registered manager. They reviewed care plans, risk assessments, medicines records and management checks, and later spoke by phone with relatives, staff and the provider.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, appropriate safety checks, person-centred care plans and support for people to make choices and build independence.
People were involved in activities, meals, appointments and decisions about their care. The home had systems for medicines, infection control, complaints and quality checks. Inspectors noted that some wheelchair users could not currently access the kitchen, although the provider planned changes.
Supporting independence
People were encouraged to make choices, take part in everyday activities and have control over their lives.
“People were supported to be independent and have control over their own lives.” from the report
Kind and respectful care
Staff understood people's individual needs and treated them with kindness, privacy and dignity.
“People received kind care from staff who protected and respected their privacy and dignity and understood their individual needs.” from the report
Enough skilled staff
Inspectors found enough staff to meet people's needs. Staffing was arranged around people's plans and activities.
“There were enough staff to meet people's needs. The rota was flexible and designed around what people were planning to do with their time.” from the report
Personalised activities
People were supported to follow their interests, try new activities and take part in events in the home and local community.
“People were supported to take part in a range of activities and events within the service and the local community.” from the report
People involved in the home
People were included in care planning and wider decisions, including recruitment and some practical running of the home.
“People were involved in as many aspects of the service as possible, including recruitment, training, booking appointments and answering the door and phone.” from the report
Kitchen access
needs fixingSome people used wheelchairs but could not currently access the kitchen. The provider said it planned to alter the kitchen, so families should ask about progress.
“Some people used wheelchairs but the kitchen was not currently accessible to them.” from the report
- 01What changes have been made, or are planned, to make the kitchen accessible to wheelchair users?
- 02How will my relative be supported to manage or understand their medicines and increase their independence?
- 03How will my relative help write and review their care plan?
- 04What activities and community opportunities would be available for my relative?
- 05How will staffing be arranged around my relative's needs, choices and planned activities?
This was the first inspection since the current provider registered the home, and it assessed all five CQC questions, including infection prevention and control. This explanation was written from the published report of 27 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tresillian Residential Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- September 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- March 2021
Registered with the Care Quality Commission on 24 March 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.