CQC report explained · a residential care home
What the CQC found at Trentside Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitors, admissions, protective equipment, testing, cleaning and outbreak prevention.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Requires improvement
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and support for people's wellbeing.
This was an announced, targeted inspection on 26 February 2021. It was carried out because of the coronavirus pandemic and focused on infection prevention and control.
Inspectors found good practice in visiting arrangements, video calls, activities, cleaning and staff support. They were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, hygiene and possible outbreaks.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement about all five areas of care.
Safer visiting
The home had shared a visiting policy with relatives and created a temporary visiting area outside the main building.
“A temporary visiting area had been implemented to enable visits to take place without entering the main building to ensure people remained safe.” from the report
Contact with relatives
People could use video calls, and relatives were regularly updated about changes in their family member's health and wellbeing.
“People used technology to continue to have contact with their relatives such as video calls.” from the report
Activities and wellbeing
Staff continued activities based on people's preferences to reduce isolation and support mental wellbeing.
“Staff had continued to provide activities in line with people's preferences to help reduce social isolation and to promote people's mental wellbeing.” from the report
Clean environment
Inspectors found the environment clean, with extra cleaning of frequently touched areas to reduce infection risks.
“The environment was clean and additional touch point cleaning had been implemented to lower the risk of cross infection.” from the report
Staff support
Staff were supported during periods of anxiety, and inspectors described an open and supportive staff culture.
“There was an open and supportive culture within the staff team and the registered manager was aware of mental health services to signpost staff to if needed.” from the report
Inspectors raised no specific concerns in this report.
- 01How have the visiting arrangements changed since the inspection on 26 February 2021?
- 02How do you currently test people using the service and staff for infections?
- 03What happens if there is an infection outbreak in the home?
- 04How do you make sure protective equipment is used safely and effectively?
- 05Can I see the home's most recent full inspection report and current ratings?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report does not cover all areas of care. This explanation was written from the published report of 16 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Rated Good overall; inspectors found safe, effective and caring support, but activities and care records needed improvement.
This was an unannounced inspection on 24 November 2017. Inspectors spoke with people living in the home, visitors, staff and managers. They observed care, reviewed care records, staff files, medicines records, complaints, accidents and quality checks.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Inspectors found people were protected from harm, supported by trained staff, treated with kindness and involved in decisions about their care.
Responsive was rated Requires Improvement. People were not always offered enough meaningful activities after the activities worker left. Records did not always clearly show people's involvement in care planning and reviews.
The previous inspection in December 2016 was rated Requires Improvement. The provider had since improved medicines management and staff recruitment, and inspectors found the home was meeting the legal requirements at this inspection.
Safe care
Inspectors found that risks were assessed and managed, medicines were given as prescribed, and staff were safely recruited.
“People were protected from avoidable abuse and harm by trained staff.” from the report
Skilled support
Staff had relevant training, regular supervision and competency checks. People received support for nutrition, hydration and access to healthcare.
“People were supported by trained staff and received effective care in line with their support needs.” from the report
Kind and respectful staff
Staff knew people well and provided patient, compassionate support. People could make choices and were treated with dignity.
“Staff were kind, caring and compassionate with people.” from the report
Improved management
The home had acted on problems found at the previous inspection, including medicine stock control and recruitment checks.
“At this inspection we found the provider had made the required improvements and were meeting the regulations.” from the report
Care involvement not always recorded
needs fixingPeople and relatives were involved in discussions, but the records did not always clearly show this involvement. The manager said this would be recorded more clearly.
“However, this was not always clearly documented in peoples care plans” from the report
- 01What activities are available now, and how are they matched to each person's interests?
- 02How do you record a person's and their relatives' involvement in care planning and reviews?
- 03How many staff are normally available in each area and at different times of day?
- 04How does the electronic medicines system alert staff when medicines are late or running low?
- 05How are changes in people's needs, weight, nutrition and healthcare recorded and followed up?
This was an unannounced inspection of the overall quality of the care home, including all five key questions, the premises and the care provided. This explanation was written from the published report of 29 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Trentside Manor Care Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- January 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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