CQC report explained · a residential care home
What the CQC found at Trent View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People's risks were assessed and staff knew how to support them. Medicines, safeguarding, infection control, staffing and accident reporting were found to be managed safely, although some risk records were not up to date.
- Effective?
- Good
- This area was not assessed in this focused inspection. The report does not give a new rating for Effective.
- Caring?
- Good
- This area was not assessed in this focused inspection. The report says care was person-centred and promoted dignity, privacy and human rights, but it does not give a new rating for Caring.
- Responsive?
- Good
- This area was not assessed in this focused inspection. The report does not give a new rating for Responsive.
- Well-led?
- Good
- The deputy manager was running the home while a registered manager was being recruited. Quality checks were in place, people and relatives felt listened to, and staff described the management as supportive.
What inspectors found, April 2022
Rated Good; inspectors found people were kept safe and supported, but some risk records were not up to date.
This was an unannounced, focused inspection on 2 November 2021. Inspectors looked mainly at how people's risks were assessed and monitored. They also checked infection control, staffing, medicines and management records.
The home was rated Good for Safe and Well-led. Inspectors found that people had care plans and staff understood their needs and risks. Medicines were given safely, safeguarding concerns were reported properly, and there were enough staff to meet people's needs.
Some care records were not up to date. The home was already reviewing them. Agency staff were being used while recruitment continued, although inspectors found these staff knew the people they supported. There was no registered manager at the inspection, but an application had been made and the deputy manager was running the home.
Staff understood people's risks
Care plans contained information about people's needs and risks. Staff could explain how they supported people safely.
“Staff were aware of people's individual needs and risks and knew how to support people.” from the report
Medicines were managed safely
Inspectors found correct medicine stock levels and complete staff signatures. Instructions were available for medicines given only when needed.
“We checked a range of medication files and found all stock levels were correct and all medication had been signed for by staff.” from the report
Safeguarding systems worked
Staff knew the different types of abuse and what to do if they were worried. Safeguarding incidents had been reported to the relevant organisations in good time.
“Safeguarding incidents had been reported to the local safeguarding team and to the CQC in a timely way as required.” from the report
Relatives were kept informed
Relatives said they were updated and invited to reviews. They could contact the home with questions or concerns.
“Relatives told us that they were kept informed about their family member and were invited to reviews.” from the report
Some risk records were out of date
needs fixingNot every care record had been updated. The deputy manager said the provider was already reviewing the records.
“However not all records were up to date .” from the report
Agency staff were being used
minorThe home was using agency staff while recruitment continued. Inspectors found there were enough staff and that the agency staff had been working there for several months.
“The deputy manager explained that agency staff were being used whilst recruitment was ongoing.” from the report
No registered manager was in post
minorThe home did not have a registered manager during the inspection. The deputy manager was responsible for day-to-day running, and an application for registration had been received.
“There was no registered manager in post at the time of the inspection, and the service was being managed by the deputy manager.” from the report
- 01Have all of my relative's risk assessments and care records now been reviewed and brought up to date?
- 02Which staff, including agency staff, will usually support my relative, and how are they introduced to their needs?
- 03Has the registered manager now been appointed and registered with the CQC?
- 04How are quality checks recorded, and how will I be told if they identify a problem with my relative's care?
- 05How will the home support my relative's choices, hobbies and independence?
This was a focused inspection of specific concerns about risks and their monitoring, Safe and Well-led, plus infection control; other key question ratings were carried over from the last inspection. This explanation was written from the published report of 7 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with a feedback system still being improved.
This was an unannounced inspection on 21 January 2019. One inspector spoke with five people living at the home, two relatives, six care staff and the registered manager. They also observed care and checked care records, staff files, rotas and quality records.
The inspectors rated the home Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. They found enough suitable staff, safe medicines arrangements, suitable training, good support with health needs, and care that respected people's choices, privacy and dignity.
People were involved in their care planning and supported to take part in activities and maintain relationships. The home had systems to monitor quality and act on issues. The inspection also found that the system for gathering people's feedback did not yet fully meet their communication needs, although action was being taken to improve it.
This was the first inspection of the location under this provider. A Good rating means the inspectors judged that the home was meeting the relevant standards at the time of this inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs safely. Medicines were ordered, stored, given and recorded using effective systems.
“People's medicines were managed safely.” from the report
Personalised support
People helped shape their care plans, including their preferences about personal care, activities and future care.
“People were involved in the assessment and review of their care.” from the report
Kind and respectful care
Staff knew people well and supported their dignity, privacy, independence and preferred ways of communicating.
“People were treated with dignity as their independence was promoted.” from the report
Activities and relationships
People were supported to use the community, take part in activities and keep in touch with family and friends.
“People were supported to establish and maintain relationships with their families and friends.” from the report
Quality monitoring
The provider and registered manager carried out regular checks and acted when they identified problems, including updating emergency evacuation plans.
“Frequent quality checks were completed by the registered manager and provider.” from the report
Feedback system needed improvement
minorThe registered manager had identified that the formal feedback system did not meet people's communication needs. The home was reviewing how to improve it.
“The registered manager old us they had identified that this system did not meet the communication needs of the people who used the service” from the report
- 01How do you now gather feedback from people whose communication needs were not fully met by the previous system?
- 02How will you make sure the person's risk assessments and care plans are reviewed when their needs change?
- 03How will you support the person to choose activities, use the community and maintain family relationships?
- 04What training and competency checks will staff receive to support the person's specific health, communication and behaviour needs?
- 05How can the person or their family raise a concern, and how will you show what action was taken?
This was an unannounced inspection of the whole care home, including the premises and care provided, and it assessed all five CQC questions; it was the first inspection under this provider. This explanation was written from the published report of 20 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Trent View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019GoodSafe: GoodWell-led: Good
- September 2017
Registered with the Care Quality Commission on 4 September 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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