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CQC report explained · a residential care home

What the CQC found at Tree Top View

Outstandingpublished 8 February 2020, 6 years ago

Rated Outstanding: inspectors found the home performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Outstanding
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Tree Top View.

The story over the years

Every inspection of Tree Top View

4 rated inspections over 5 years: the service has improved, from Inadequate to Outstanding.

  1. February 2020Outstandingcurrent ratingup from Good
    Safe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
  2. June 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. December 2015Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  4. May 2015Inadequate
    Safe: Requires improvementEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
  5. November 2021

    Registered with the Care Quality Commission on 18 November 2021.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

85 live-in carers within about an hour of Lancashire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.

Ayoade A.
1 review
From £1,078 a week, 4 years caring
Based about 6 minutes from Lancashire. Can care for a couple
Don M.
1 review
From £1,204 a week, 6 years caring
Based about 10 minutes from Lancashire. Can care for a couple
Sheridan W.
1 review
From £1,610 a week, 23 years caring
Based about 14 minutes from Lancashire. Can care for a couple
Tracy O.
1 review
From £1,260 a week, 25 years caring
Based about 23 minutes from Lancashire. Can care for a couple
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Simon W., about Ncebakazi V.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Jackie S., about Tracy O.
See live-in carers near LancashireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.