CQC report explained · a residential care home
What the CQC found at Tranquil Cross
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Rated Good; inspectors found safe, caring and personalised support, with a laundry privacy issue identified for improvement.
This was a comprehensive, announced inspection on 14 October 2017. The inspector spoke with people using the service, relatives, staff, managers and professionals. They observed care, checked the building and reviewed care, medicine, staff and management records.
The home supported two people with learning disabilities. Inspectors found that people appeared happy, relaxed and well supported. Staff understood people's needs, supported their independence and helped them take part in activities and health appointments. Medicines, staffing, safeguarding and recruitment arrangements were found to be safe.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors did identify that one person's accommodation did not have its own laundry facilities. They also found uneven ground in part of the garden and inconsistent water temperatures. The manager took action about the garden and water, and proposed a new laundry area.
Personalised support
Care plans were detailed and staff knew how to support each person as an individual while promoting independence.
“Care plans were detailed and personalised to reflect the individual needs of each person.” from the report
Positive daily life
People were supported to choose activities and take part in social events, outings and household tasks.
“People were relaxed and busy engaged in their own choice of activities and appeared to be happy and well supported by the service.” from the report
Kind staff
Inspectors saw warm and respectful interactions. Staff appeared to know people well and understood their communication and support needs.
“We observed staff were caring, patient and respectful toward the people they supported.” from the report
Staff training and support
New staff had a two-week induction and shadowing. Staff also received supervision and further training.
“New staff completed a thorough two week training induction process in a classroom setting.” from the report
Strong oversight
Managers used regular audits, meetings and feedback to monitor the service and identify issues.
“The service had robust quality assurance systems including monthly audit of the service's medicines system, health and safety checks, records and monitoring of any concerns.” from the report
Laundry privacy and independence
needs fixingOne person did not have laundry facilities in their own accommodation. Staff were doing the laundry rather than supporting the person to do it independently, and a new utility area was proposed after the inspection.
“This situation was not respectful of a person's privacy and in turn did not support another person's independence skills in doing their own laundry” from the report
Uneven garden surface
minorPart of the garden had holes left after a swing was removed, creating a possible trip risk. The home later told inspectors that the holes had been filled.
“As this posed a potential trip hazard it was discussed with the registered manager.” from the report
Water temperature
minorWater temperatures varied between outlets on the inspection day. The manager immediately arranged for a plumber to check this.
“On the day of inspection we found some inconsistency in the temperature of water from different outlets.” from the report
- 01Has the proposed utility area, washing machine and tumble dryer been installed for the person who did not have laundry facilities?
- 02What did the plumber find about the different water temperatures, and what action was taken?
- 03How are garden surfaces and other possible trip hazards checked now?
- 04How will the home support my relative to choose and take part in activities that matter to them?
- 05How will my relative and family be involved in reviewing care plans, health appointments and any changes in support?
This was a comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 1 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tranquil Cross
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017
Registered with the Care Quality Commission on 20 January 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
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