CQC report explained · a residential care home
What the CQC found at Tower View Residential Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, May 2019
Rated Good; inspectors found safe, kind and personalised care, with effective management and support for independence.
This was an unannounced planned inspection on 29 April 2019. One inspector reviewed information held by the CQC, spoke with all three people living in the home, and spoke with the manager and two care staff.
Inspectors looked at care records, staff recruitment, training, supervision, medicines and management records. They found that people felt safe, were treated kindly, and received support that reflected their mental health needs, choices and goals.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was also rated Good at the previous inspection, published on 9 August 2016.
Personalised support
Care plans were specific to each person and were reviewed with them. Staff understood people's mental health needs and how they preferred to be supported.
“People had been supported to develop care plans that were specific to them.” from the report
Kind and respectful care
People said staff were kind and respectful. Inspectors saw friendly interactions and found that people were comfortable with staff.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Independence and choice
People were supported to manage some medicines, go out alone, take part in voluntary work and pursue activities they enjoyed.
“People were supported to be as independent as possible, including support to manage medicine independently, go out alone and take part in voluntary work.” from the report
Strong oversight
The management team checked care records, medicines, care plans, staff files and staff practice. The results were used to plan improvements.
“The provider had effective quality assurance systems in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing shared with the provider's nearby services affect the support available to my relative each day?
- 02How will you support my relative during a period of deterioration in their mental health or a mental health emergency?
- 03What medicines will my relative manage themselves, and what checks will staff provide?
- 04How often will my relative's care plan and risk assessments be reviewed with them?
- 05How will you support my relative to maintain their chosen activities, independence and community links?
This was an unannounced planned inspection that assessed all five CQC questions and the overall quality and safety of the home. This explanation was written from the published report of 16 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tower View Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 17 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.