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What the CQC found at Toray Pines Care Home

Goodpublished 17 April 2026, 5 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, January 2021

Toray Pines Care Home: Inspected but not rated; inspectors found strong infection control during a COVID-19 outbreak.

The inspection was announced and took place on 17 December 2020. It was a targeted inspection because of coronavirus outbreaks in care homes. Inspectors looked at infection prevention and control.

Inspectors found that visitors were screened and given guidance about PPE. Staff had infection control training, used PPE correctly, and had enough masks, gloves, aprons, visors and hand sanitiser.

A recent COVID-19 outbreak had been managed well. People were supported to isolate, regular testing was in place, and cleaning included frequent attention to high-use touch points.

The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for the other areas of care.

What inspectors praised

  • Visitor screening

    Visitors had to complete health screening, have their temperature checked and follow PPE guidance.

    “Health screening questionnaires and a temperature check were required for all visitors.” from the report

  • Staff infection control

    Staff had current infection control training and inspectors observed them following the required guidance during the visit.

    “We observed staff followed current guidance and best practice throughout our visit.” from the report

  • Outbreak management

    The recent COVID-19 outbreak had been managed well, with people supported to isolate safely in their rooms.

    “A recent outbreak of COVID-19 at the service had been managed well and the plans in place to support people had been utilised safely.” from the report

  • Keeping in touch

    People could use telephone and video calls to stay in contact with relatives and friends. A visiting pod had also been built.

    “People were supported to keep in touch with their relatives and friends through telephone and video calls.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How have your infection prevention and control arrangements changed since the inspection?
  2. 02How will you screen visitors and make sure they have the right PPE?
  3. 03How would you support my relative to isolate safely if there were another outbreak?
  4. 04How often are people living here and staff tested for COVID-19?
  5. 05How can relatives visit now, including if someone is nearing the end of their life?

This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated overall. This explanation was written from the published report of 8 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Toray Pines Care Home

Each visit the CQC has published, newest first, back to the day the home was registered.

  1. January 2021Inspected but not ratedcurrent rating
    Safe: Inspected but not ratedEffective: No published ratingCaring: No published ratingResponsive: No published ratingWell-led: No published rating

    Read what inspectors found at Toray Pines Care Home →

  2. October 2019

    Registered with the Care Quality Commission on 7 October 2019.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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Care at home

9 live-in carers within about an hour of Lincolnshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

8 can care for a couple. 10 years' experience on average.

Kamal preet S.
1 review
From £1,575 a week, 6 years caring
Based about 21 minutes from Lincolnshire. Can care for a couple
Sheila G.
1 review
From £1,043 a week, 13 years caring
Based about 33 minutes from Lincolnshire. Can care for a couple
Martin G.
1 review
From £1,208 a week, 15 years caring
Based about 37 minutes from Lincolnshire. Can care for a couple
Magdalena B.
1 review
From £1,120 a week, 7 years caring
Based about 42 minutes from Lincolnshire. Can care for a couple
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Julie V., about Martin G.
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Scot H., about Magdalena B.
See live-in carers near LincolnshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.